Job Summary: To organise and supervise the delivery of home care support services to Service Users in their own homes to work in a flexible and reliable manner in response to the needs of the service to manage a team of Community Care Workers to reinforce and ensure compliance within the Domiciliary Care Agencies Minimum Standards to ensure that a quality care service is delivered to all Service Users to work within GDPR legislation.
Responsibilities
* Accept, allocate and process referrals for new care packages
* Accept and process changes and amendments to existing care packages
* Prepare rotas by matching Service Users to community care workers, ensuring that the domiciliary care skills and competencies are compatible
* Monitor and report changes in Service User condition to key worker
* Organise and lead staff meetings
* Manage rotas, prepare paperwork for payroll and notify payroll of variations as appropriate, via the relevant process
* Undertake Service User assessment and risk assessment
* Maintain accurate and confidential records in accordance with company policy
* Assist with the monitoring and evaluation of service provision
* Assist Registered Manager in the recruitment of community care workers
* Identify training and development needs within their team of community care workers and ensure induction training for new employees
* Ensure Service User and care staff meet in accordance with company policy and procedures and ensure dignity, respect, equality, and diversity
* Record and report to the Registered Manager any compliments, complaints, accidents, incidents and untoward events and complete necessary documentation
* Assist the Registered Manager and Human Resources Manager in processes, when required
* Provide care package to Service Users in an emergency situation
* Participate in mandatory training as required
* Ensure area PMMRs are within company benchmark
* Ensure Services are managed in compliance with RQIA standards
* Ensure an effective, safe and well‑led service delivery
* Cover the on‑call phone on a rota basis and cover rotas on the ground, as and when necessary
* The role of Area Service Manager is part of the business continuity plan and job roles may change according to business needs
* You may be required to coordinate other areas of the business, as business needs dictate
Skills and Qualifications
* Good general education to include good numeracy and literacy skills
* Minimum of QCF Level 2 in Health and Social Care
* At least 18 months’ experience in a care setting
* Experience of coordinating rotas
* Experience of managing staff
* NISCC (Northern Ireland Social Care Council) registration completed at training, if not already registered
* Enhanced AccessNI
* Right to work in UK
* Excellent communication skills, written and oral
* Ability to respond to sudden changes in service delivery requirements
* High standard of accuracy
* Ability to problem‑solve and exercise judgement
* A working knowledge of MS Office, e.g. Word, Excel, Outlook, etc.
* Ability to work co‑operatively and effectively as part of a team
* Ability to plan and prioritise workload in a highly organised way
* Flexibility in working hours to respond to business needs
* Car driver with vehicle appropriately insured for business use
* Flexibility to work in other NWCare branches to meet business needs
* Participate in the out of hours on‑call rota, covering rota when required, at short notice
* QCF Level 3 in Health and Social Care, or equivalent, or above
* Previous paid experience coordinating care
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