Job Title: Operations Manager
Location: Castleford
Salary: £37,477 per Annum
Our client is currently looking to add an experienced Operations Manager to the team due to continued growth. An excellent opportunity which will provide career progression and also working for a company that values its employees.
Purpose of the role
The purpose of this role is to manage customer contracts from point of stock receipt through to dispatch to retail, wholesale and web orders.
Main duties and responsibilities
Communicating directly with the customers on all points relating to the processes and costs of operating their contracts.
Management of the direct staff resources working on the contract(s) to ensure labour costs are within budgeted targets.
Ensuring that the agreed customer KPIs (key performance indicators) and SLA (service level agreements) are within the budgeted targets across all activities.
Ensuring all customer service reports are issued on time and be able to introduce and implement any new customer initiatives.
Maintaining appropriate customer contact with senior customer representatives.
Training of staff and managers to ensure that everyone is performing adequately in their role.
Implementation of any new policies and procedures.
Playing an active part in the site management team including assisting other contracts when required.
Person specification
Excellent communication skills (both verbal and in writing)
A good level of numeracy
An understanding of current health and safety regulations
Understanding of basic employment law
Good IT skills (Microsoft Office and warehousing systems)
An innovative, positive and pro-active approach to change
Ability to perform under pressure
Able to use initiative and organise own workload
Able to motivate a team
Creative approach to problem solving and the ability to think ’outside the box’
Proven record of recent experience working in a multi customer operation
A flexible approach to work and the ability to work with changing demands (including shift patterns).
INBAD