Job summary CLCH Hertfordshire Adult Community Services - CLCH NHS Trust provides a range of Community Services, and the Hertfordshire Division is recruiting!We are pleased to offer an exciting permanent, part time opportunity for a Band 3 Administrative Officer to join our supportive and collaborative team.Hours: 22.4 hours per weekWorking pattern: Tuesday, Wednesday and ThursdayThis role plays an important part in supporting our clinical teams by helping to manage daily incoming referrals. You will support the day to day coordination of referrals, prioritising urgent and non urgent cases, and ensuring information is accurately recorded and communicated. The post holder will take responsibility for booking clinics, processing new referrals, updating waiting lists and communicating appointment related information to patients/carersCommunicate appointment related information with patients, carers and other health professionals, you will help ensure referrals are processed safely, efficiently and in line with service priorities.Make effective use of resources and reduce duplication.Highlighting any urgent needs to the appropriate clinical services as required.Please note: unfortunately, we are unable to offer visa sponsorship for this administrative role. Main duties of the job o Receive and manage telephone calls from patients, carers and healthcare professionals in a professional and compassionate mannero Process new referrals, ensuring information is complete and accurately recordedo Book clinics and appointments, update waiting lists and communicate appointment details clearly and sensitivelyo Support the identification and escalation of urgent needs to the appropriate clinical teamso Assist with the local resolution of queries or concerns, following CLCH policies and procedures, including complaints handlingo Communicate effectively using telephone, email, written and face to face methods, in line with customer care standardso Manage incoming and outgoing mail and undertake general administrative tasks, including scanning, filing and document managemento Use relevant IT systems to enter, retrieve and maintain patient and service data in a timely and accurate mannero Maintain health records in accordance with information governance and confidentiality protocolso Support departmental filing systems, both electronic and paper basedo Undertake smart card re authentication where requiredo To provide cover for other administrations/team members when necessary or when directed About us We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us. What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life's most important moments. Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide. We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care. Job description Job responsibilities Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification. Job description Job responsibilities Successful applicants will be required to demonstrate alignment with the Trusts values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification. Person Specification Education/Qualifications Essential Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience. European Computer Driving Licence (ECDL) or equivalent Experience Essential Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Experience of working with the general public in a customer or client-facing role Secretarial and administrative experience in an office environment Experience of taking, producing and distributing notes or letters as directed Desirable Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of stock ordering procedures Skills and Knowledge Essential Understanding of the need for confidentiality Understanding of Equal Opportunities Ability to create and structure office systems e.g. filing, stationery and equipment ordering Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook ) Accurate copy typing Excellent verbal and written skills Demonstrates excellent customer service skills Able to use own initiative to plan and prioritise own workload to meet deadlines Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours Able to meet the required IT Skills for the post Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults Person Specification Education/Qualifications Essential Good literacy and numeracy, general education NVQ Admin Level 3 in Administration or Equivalent combination of NVQ2, short courses and experience. European Computer Driving Licence (ECDL) or equivalent Experience Essential Experience of inputting to databases, spreadsheets and/or other IT Systems and business applications used in the office environment Experience of working with the general public in a customer or client-facing role Secretarial and administrative experience in an office environment Experience of taking, producing and distributing notes or letters as directed Desirable Experience of working with patients and carers in a public sector environment Experience of working in a health care environment Knowledge of stock ordering procedures Skills and Knowledge Essential Understanding of the need for confidentiality Understanding of Equal Opportunities Ability to create and structure office systems e.g. filing, stationery and equipment ordering Competent in the use of Microsoft Office (e.g. Word, PowerPoint, Excel, and Outlook ) Accurate copy typing Excellent verbal and written skills Demonstrates excellent customer service skills Able to use own initiative to plan and prioritise own workload to meet deadlines Able to provide evidence of where you have demonstrated the Trust's Values and Behaviours Able to meet the required IT Skills for the post Experience of working in an environment requiring an awareness of safeguarding children and vulnerable adults Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central London Community Health Trust Address Harpenden Memorial Hospital Carlton Road Harpenden AL5 4TB United Kingdom Employer's website