As a Senior Technology Delivery Manager in End User Compute & Collaborate, you will lead multiple teams delivering complex, high-risk technical products to agreed time, cost and quality standards. You will manage senior stakeholders, translate technical concepts and influence where required. You will apply appropriate delivery approaches based on the needs of the work, using your digital or technology experience to support teams, drive continuous improvement and enable successful delivery outcomes.
Within Home Office Digital, End User Compute & Collaborate (EUC&C) develops, maintains and supports end user devices, collaboration tools, and voice and video services for around 67,000 users across the Home Office, including Private Office, Border Force and Immigration Enforcement. It also enables collaboration with other government departments. The programme vision is to empower Home Office staff through an outstanding, well-designed user experience delivered by the right IT products.
What you will do
Take responsibility for delivery of technology products and services, facilitating and coaching teams in using the most appropriate methodologies in complex, ambiguous situations. Facilitate structured approaches to problem-solving and competing user needs, continuously improving processes and performance.
Create and maintain realistic plans, keeping delivery on track within quality, cost, and time constraints. Remove blockers to success, managing stakeholders and engaging with governance as appropriate.
Develop motivated, functioning teams, empowering collaboration and delivery while giving direction and constructive feedback. Monitor the profile and health of teams and work with them to resolve issues.
Ensure that risks are identified, understood, and mitigated, involving specialists where necessary.
Manage engagement with technical and non-technical stakeholders. Collect and use feedback to measure, develop and enhance stakeholder relationships and resolve issues.
Act as a routine contact point for suppliers involved in delivery. Monitor supplier performance and help to resolve problems with suppliers.
What you will bring (Essential Skills)
Leading teams in different delivery approaches, such as Agile and Waterfall, guiding them in implementing the most appropriate methodology for the situation, while continuously reflecting and challenging them to inspect and improve processes.
Facilitating teams in the delivery of technology products and services throughout their lifecycle.
Creating the best team makeup for the situation, bringing people together into a motivated team, identifying and rectifying issues in the team dynamic.
Identifying, prioritising and managing risks, issues and dependencies.
Communicating and mediating between technical and non-technical stakeholders, managing stakeholder expectations, resolving issues and improving relationships.
Monitoring the performance of suppliers and acting as a point of contact with them.
Additional Information
Your CV and Personal Statement will both be assessed. Your Personal Statement should clearly evidence your experience against the essential skills, using the STAR method (Situation, Task, Action, Result). Make full use of the word count to create a comprehensive and compelling application. STAR -
Useful support on Home Office recruitment process including: Success Profiles tips video, Personal Statement tips, Video/Interview tips video -
Information on the Pay Framework Allowance (PFA) -
Discover more about our work by watching this DDaT video
Please note - 3+ years UK residency is typically required to be eligible for SC Clearance and unfortunately we cannot offer sponsorship.