IT Technical Support Engineer
Job Type: Full-time, Permanent
Location: Hybrid – remote working, client sites across Lancashire & Manchester, and office visits to Simonstone (Ribble Valley)
Howard James Recruitment is proud to be partnering with a growing IT services provider to recruit an IT Technical Sales Support Engineer. This is an exciting opportunity for a technically strong, customer-focused individual who enjoys a varied role combining IT support, project delivery and pre-sales activity.
The Role
This is a client-facing position where you will split your time between:
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Delivering high-quality technical support and project work for existing clients
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Supporting business development by attending meetings with prospective clients and providing technical expertise during the sales process
You will play a key part in helping win new business by understanding client challenges, demonstrating solutions, and explaining how IT services can meet their needs.
Key Responsibilities
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Deliver technical solutions across client and internal IT projects
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Provide remote support via phone, email and remote tools
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Attend client sites for installations, configurations and troubleshooting
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Specify, recommend and implement IT hardware and software solutions
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Manage and resolve service desk tickets in line with SLAs
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Support colleagues with technical escalations and knowledge sharing
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Create and maintain technical documentation and standard configurations
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Build and maintain strong client relationships
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Liaise with third-party suppliers and vendors
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Attend pre-sales meetings to assess requirements, demonstrate solutions and support proposals
Skills & Experience
Essential:
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Strong hands-on experience with the Microsoft stack:
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Windows 10/11
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Windows Server
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Microsoft 365
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Microsoft Azure
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Good working knowledge of networking (LAN/WAN, DHCP, firewalls)
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Experience in an MSP or similar IT support environment (minimum 1 year)
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Confident communicator able to explain technical concepts to non-technical users
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Experience working with helpdesk / PSA / RMM systems
Desirable:
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Client-facing or pre-sales technical experience
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Experience presenting or discussing solutions with customers
Personal Attributes
Highly organised with excellent time management
Strong problem-solving and analytical skills
Professional, reliable and client-focused
Comfortable juggling multiple priorities
Confident, approachable and personable
Additional Information
Hours: 37.5 hours per week, Monday–Friday (8.30am–5.00pm)
Hybrid working with regular client site visits
Occasional paid overtime / out-of-hours work for projects
Full UK driving licence and own vehicle required (business mileage reimbursed)
Benefits
20 days holiday plus bank holidays
Company pension
Employee discounts
On-site parking
Referral programme
Work-from-home flexibility
Ongoing training and development opportunities