Proactive Engineer (Nexthink)
Join our End User Experience team and help make technology truly work for people. You’ll use End User Analytics (EUA) tools and real-time data to prevent issues before they occur, drive automation, and enhance how customers experience IT every day. Your insights will boost productivity, reduce incidents, and create lasting value for our customers.
What you’ll do
* Identify and deliver automation and remote action opportunities
* Collaborate with our EUA Centre of Excellence to test and implement improvements
* Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
* Drive proactive investigations, self-healing, and self-help solutions
* Partner with teams to embed dashboards, insights, and data-driven decisions
* Support Root Cause Analysis and continuous improvement through EUA data
* Champion a “fix-forward” culture focused on user experience and productivity
* Identify innovation, cost-saving, and value-add opportunities across accounts
What you’ll bring
* Strong analytical and data-driven mindset
* Proactive, inquisitive, and confident in challenging the status quo
* Self-motivated, disciplined, and results-focused
* A collaborative team player with a can-do attitude
* Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity
Why Join Us
At Computacenter, you’ll work with cutting-edge analytics tools, a supportive team, and the freedom to innovate. You’ll directly influence how thousands of people experience technology — turning insight into action and ideas into impact.
If you’re ready to drive smarter, faster, more proactive IT experiences, we’d love to hear from you.
Apply now and help shape the future of end user experience.
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