Job Description
Support Officer - Voids Team\n Location: Croydon Council\n Hours: 36 hours per week, Monday to Friday\n Pay Rate: £18.33 per hour PAYE / £24.14 per hour Umbrella\n\nAdecco is delighted to be recruiting on behalf of the London Borough of Croydon for a Support Officer to join their Voids team. This is a fantastic opportunity to support a key frontline service and contribute to the efficient turnaround of vacant properties for new tenants.\n\nAbout the Role:\n\nAs a Support Officer in the Voids team, you'll play a vital administrative and coordination role in the management of void (vacant) properties. You will work closely with surveyors, inspectors, lettings officers, and other stakeholders to ensure timely and high-quality property inspections, repairs, and re-lets.\n\nYou will also be responsible for maintaining accurate records, supporting performance monitoring, and ensuring all documentation and communication related to void properties are well managed.\n\nKey Responsibilities:\n\nSchedule appointments for pre-transfer inspections, mutual exchanges, and follow-up inspections.\nAllocate inspection tasks to void surveyors and inspectors.\nLiaise with contractors, lettings officers, and electrical engineers to ensure works are completed and all compliance documents (e.g.
electrical certificates) are received.\nProcess all mutual exchange requests and ensure timely inspections and documentation.\nMaintain the Voids SharePoint directory including photographs, certificates, reports, and schedules.\nRespond to queries via phone, email, and letter. Monitor the team mailbox and flag issues to the Voids Manager.\nIssue formal letters to residents regarding inspection outcomes and next steps.\nHandle initial tenant complaints and coordinate follow-up inspections or works as necessary.\nSupport the Voids Manager with complaint investigations, gathering evidence, timelines, and drafting responses.\nAssist with ongoing improvements to service delivery, including development of 'Moving In/Out' packs and other service initiatives.About You:\n\nWe are looking for someone who is highly organised, proactive, and comfortable working in a fast-paced, customer-facing environment.\n\nEssential Skills and Experience:\n\nProven administrative experience, ideally within housing or property services.\nPrevious experience working in a customer service or social housing environment.\nConfidence in managing and prioritising multiple tasks and deadlines.\nStrong IT skills, including Microsoft Office and document management systems like SharePoint.\nExcellent communication skills with the ability to deal sensitively with residents and stakeholders.\nAbility to interpret and work with technical or inspection-related information.Apply today! If your CV is shortlisted, an Adecco Consultant will be in touch to guide you through the next steps.\n\nAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser