At Places for People, we hire People, not numbers! We’re committed to creating inclusive and thriving communities for customers and employees. This role is based in Sheffield and involves collaborating with the Housing team. You will primarily support the Tenancy Enforcement and Communities Teams, with the potential to support other teams across the business.
Role overview
You will provide a comprehensive administrative service for the Housing Management and Tenancy Enforcement Team, giving advice and information to internal and external customers via phone and email, and delivering high-quality customer service throughout.
Your duties include a range of administrative tasks from updating and managing IT systems and tenancy records to logging and investigating complaints from customers. You will have contact with customers and internal departments to enable us to provide high-quality customer service and administrative support.
To view a full list of duties please download the attached Job Description.
About you
To be successful in this role you will have a good administration background and excellent customer service skills. With a Can do approach to tasks you will be able to work under pressure and unsupervised, as well as contribute to a positive team environment. You will be empathetic with customers and their situations and take a proactive approach to problem solving.
Safeguarding and recruitment
At Places for People, safeguarding is everyone’s responsibility. An Enhanced DBS check is mandatory for this position. We follow robust safeguarding policies and procedures, including pre-employment checks where applicable, to promote a safe and secure working environment. By joining Places for People, you are expected to contribute to our safeguarding culture and report concerns to protect those in our communities.
Armed Forces and Disability Confident
Armed Forces: We guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces (including reservists, veterans, cadets, and military spouses/partners) who meets the essential criteria for the vacancy. Disability Confident: We are a Level 2 Disability Confident Employer. Disabled applicants who meet the essential criteria will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person with a substantial and long-term impairment that affects daily activities.
Neurodiversity
Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
Benefits
We offer a comprehensive benefits package, including the following:
* Competitive salary, with annual salary review
* Pension with matched contributions up to 7%
* Excellent holiday package – up to 35 days annual leave with the option to buy or sell leave
* Cashback plan for healthcare costs – up to £500 saving per year
* Bonus scheme for all colleagues at 2%
* Training and development
* Extra perks including discounts from shops, cinemas and more
What’s next
If you meet the criteria and are ready to take the next step, apply via our simple 5-minute process. Upload a CV and a supporting statement demonstrating how you meet the role requirements. If you have questions, please email the recruitment team. For customers seeking support with their application, contact skillsemployment@placesforpeople.co.uk. Closing dates may be moved forward if we receive a large number of quality applications; please apply promptly.
If you are applying from a mobile device, ensure your CV is stored in the cloud (Google Drive, OneDrive, Dropbox). Recruitment agencies: we operate a PSL and do not accept cold calls.
Notes
We are committed to safeguarding and protecting those in our communities. Our recruitment process includes pre-employment checks where applicable to promote a safe and secure working environment.
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