The Leisure Facilities Lettings Manager plays a key role in the effective management, safety, and development of the school’s facilities which include the Sports Centre and the Arts Centre. They will shape and develop a high-quality environment that is available for students and staff during the day, while maximising income through external lettings and community use outside core school hours.
Main Responsibilities:
Responsibilities include:
1. Oversee the after-school operation of the school Sports Centre, including halls, fitness areas, changing rooms, outdoor pitches and running track.
2. Oversee the after-school operation of the Art Centre including main halls, dance studio and drama halls.
3. Ensure equipment is maintained, safe, and suitable for curriculum and community use.
4. Manage Sports Centre bookings, staffing, and customer experience.
5. Support PE staff and extracurricular sport while balancing community lettings.
6. Responsible for the opening/locking up of all facilities both morning and evening.
7. Ensure an enjoyable experience for all customers visiting the centre(s).
8. Respond to customer complaints or inquiries.
9. Deal with any incidents such as accidents, emergencies or theft.
10. Manage all school lettings, including sports facilities, classrooms, halls, and event spaces to generate revenue.
11. Develop and implement lettings policies, pricing structures, and procedures.
12. Show good commercial awareness and effective promotion of facilities to encourage external sports clubs, community groups, and commercial users to utilize the facilities.
13. Maintain excellent relationships with neighbours and community groups etc.
14. Coordinate bookings, contracts, invoicing, and payments.
15. Act as the main point of contact for external hirers.
16. Ensure lettings operate safely and do not disrupt the school day.
17. Ensure sports equipment is set up and ready for bookings.
Ideal Candidate:
Skills and knowledge include:
1. A passion for sports, physical activity and healthy lifestyles, together with an appreciation of the school’s education and community aims and objectives.
2. Operational management experience in a similar sector.
3. Knowledge in the application of Health and Safety policies and procedures.
4. Ability to drive income generation activities and develop long-term plans for the Centre.
5. Experience in helping to set budgets and business targets and reviewing progress against objectives.
6. Good interpersonal, time management and organisational skills.
7. Good teamworking skills and the ability to lead, as well as motivating a team.
8. Business acumen, creative thinking and problem-solving skills.
9. Good ICT skills and the ability to work with a range of software.
10. Ability and ambition to relate to the requirements of customers from all ages and sectors of society.
11. Flexible.
12. A customer focused, approachable and outgoing personality.
13. Positive mindset and a ‘can-do’ approach
14. Attention to detail.
15. Self-motivated.
16. Tactful and diplomatic.
17. Initiative and ability to prioritise own work and that of your team.
18. Calm under pressure.
Package Description:
Being an employee of Northgate High School allows you access to an Employee Benefits scheme saving you money on many High Street brands, a cycle-to-work scheme, use of the sports facilities, library, and free parking. Hot meals are available on-site during term time. We also offer entry into either the Teachers Pension Scheme or the Local Government Pension Scheme.