Customer Service Assistant - Permanent
Home-based, working remotely
£28,000 - £30,000 (dependent on experience)
Are you passionate about delivering outstanding service and making supply chains run smoothly? We're exclusively partnered with a family-run distributor within the speciality ingredients sector to hire a Customer Service Assistant who will play a key role in delivering exceptional administrative support to the Customer Service Manager.
This is a brilliant opportunity for someone who enjoys a fast-paced, detail-driven environment and wants to build a long-term career within a specialist technical industry.
Role / Description
Providing administrative support to the Customer Service Manager and external customers
Updating a variety of technical documentation including SDS and COSHH forms
Liaising with customers to discuss and update product specifications
Keeping track of annual COSMOS certificate updates
Accurately processing customer orders, ensuring correct pricing and documentation
Informing customers and sales teams of order progress.
What we're looking for:
Experience in customer service or B2B order management
Or recently graduated in Chemistry, Cosmetic Science or similar looking to pivot into a customer-facing role
Confident using business systems such as ERP/order processing tools and Excel.
Highly organised with excellent attention to detail and a "right-first-time" mindset.
Able to prioritise effectively in a busy environment and work independently from home.
A positive communicator who enjoys collaborating with colleagues and external partners.
A full UK driving licence. Why this role is a strong next step
Join a successful, family-run business within the speciality ingredients market.
Varied, meaningful work that directly supports commercial and operational success.
A supportive, friendly team environment.
Opportunity to develop supply chain, customer service and technical product knowledge.
If you would like to apply for this position, please use the link provided. Alternatively, please email a copy of your CV to For more information regarding this position or any others, please call Amy on (phone number removed). If you have a scientific background and this position is not relevant / suitable for you, please feel free to get in touch or visit to view our other vacancies.
SRG is the UK's number one recruitment company specialising in the scientific, engineering, clinical, pharmaceutical, food/FMCG, energy & renewables, biotech, chemical and medical device sectors.
As scientists ourselves, our specialist sector knowledge and our passion are second to none. It's this combination that makes us different. We're committed to providing outstanding temporary, contract and permanent career opportunities of all levels for our candidates and a comprehensive range of expert strategic recruitment services for our clients.
Keywords: customer service, customer service assistant, client services, order processing, order management, B2B, supply chain, supply chain coordinator, logistics support, import, export, stock control, inventory management, ERP systems, business central, speciality chemicals, speciality ingredients, chemical distribution, raw materials, warehouse liaison, customer experience, remote, home-based.
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy