Role Purpose:
The Team Leader is responsible for managing the staff team and overseeing the delivery of high-quality, person-centred care and support to clients living in their own homes or accessing community services. This role involves managing house leads and support staff to ensure care is delivered in line with Care Quality Commission (CQC) regulations and organisational standards. The Team Leader is accountable for staff performance, service quality, and ensuring that all documentation and outcomes reflect best practice and regulatory compliance.
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Key Responsibilities:
Leadership & Staff Management
•Manage, supervise, mentor coach and support House Leads and support staff in delivering care and support services.
•Set clear expectations and hold staff accountable for performance, conduct, and quality of care. Conducting disciplinaries, grievances and performance management across all areas of the team if required.
•Provide coaching, guidance, and performance feedback to ensure continuous improvement. Holding staff and yourself accountable for business requirements and outcomes.
•Support recruitment, induction, and training of new staff.
•Responsible for Health and Safety across all teams
•Responsible for safeguarding and promoting safety and wellbeing across clients and staff.
•To meet company requirements and hold self to high standard and be flexible to work with any client at any time as part of personal growth.
•Meet with House leads weekly to ensure client compliance to CQC and progression and care plans, and upskill knowledge and practice.
Service Delivery & Quality Assurance
•Ensure care is person-centred, outcome-focused, and tailored to individual client needs.
•Ensure a Bi-Monthly team meeting is held for every client with all staff present physically or on teams
•Ensure clients have a say in all their support needs, completing client support plans with clients present where possible
•Actively participate in on call shifts
•Ensure medication is accurate and any concerns are flagged immediately to Registered Manager
•Ensure each staff member has a supervision monthly ensuring that objectives are set and reviewed against the job description and business requirements. Clearly showing developmental needs and ensuring that training is up to date and completed for al of the team
•Ensure competencies are completed and in date for all of the team, and yourself.
•Regular spot check and review each member of staff so accurate feedback can be given, ensuring good knowledge of the strengths, development areas and concerns within the team. The team leader is ultimately responsible for all aspects within their team of staff management and development.
•Monitor service delivery to ensure it meets CQC standards and internal policies.
•Conduct regular audits of care records, support plans, and staff documentation, ensuring each client has a comprehensive, accurate and in valid care plan, risk assessment, information on BIRDIE and all required documents at all times.
•Promote a culture of dignity, respect, and independence for all clients.
•Lead with integrity and inclusion to meet business values and vision.
Operational Oversight
•Coordinate staff rotas and ensure adequate coverage across services, ensuring all your clients shifts are covered by knowledgeable staff if not shadow shifts are in place. Check Rotas daily / weekly to ensure quality.
•Respond to incidents, safeguarding concerns, and service issues in a timely and professional manner. Respond to concerns on BIRDIE within 24 hours. Ensuring that feedback is given, documented and actions taken within 24 hours.
•Ensure emails are read and responded to daily, chasing for responses if they have not been given.
•Liaise with the Registered Manager to report on service performance, risks, and improvements.
•Ensure that the company Values and Vision are embedded and demonstrated, with correction in place if they are not.
•Ensure staff support, mentoring and coaching is documented and there is frequent liaison with the training team.
•Oversee the staff holiday ensuring that staff are available to cover shifts, and that holiday is taken throughout the year to prevent a mass request in December annually.
Documentation & Compliance
•Ensure all care records, risk assessments, and support plans are accurate, up-to-date, and compliant at all times, ensure a 6 monthly audit of files and BIRDIE is undertaken.
•Manage and update Rotas for the team supplying cover to other team leaders when they are on holiday in a buddy system
•Ensure a 6 monthly review for all clients in supported living including health checks, and medical appointments have been conducted and any concerns followed up and actioned.
•Monitor the quality of documentation completed by House Leads and support staff.
•Support the Registered Manager in preparing for inspections and audits.
•Update Health action plans ensuring compliance 100% of the time auditing the tables and ensuring that al client needs are met.
•Ensuring daily updates are given to registered Manager and any concerns discussed.
•Ensure zero shifts are missed 100% compliance to all commissioned hours.
•Ensure team leader are visibly active in the WhatsApp group chats and that they follow up with team members that do not respond in a timely manner. Ensure WhatsApp group chats are checked every time you are on shift and actions taken, updating BIRDIE with all telephone calls are actioned.
•Bi weekly meetings and Monthly supervision with Registered Manager
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Person Specification:
Essential:
•Experience in a supervisory or team leader role within a care setting.
•Strong understanding of CQC regulations and person-centred care principles.
•Excellent leadership, communication, and organisational skills.
•Ability to manage staff performance and maintain high standards of care.
•Proficiency in care documentation and digital record systems.
•Excellent IT skills
•High values of integrity demonstrated
•Good proactive planning approach
•Coaching and mentoring skills
•Professional and presentable
•Self-managed with work and training
•Knowledge of writing care plans and risk assessments
• Level 3 or above in Health and Social Care or equivalent
•Experience in supported living or community-based care.
•Knowledge of safeguarding and risk management procedures.
•Flexible working patterns may be required
Desirable:
•Local knowledge
•Driver
•Rota experience
•Managing finances and budgeting
•Having worked as a support worker previously
•Strong history of consistent jobs within the care sector
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Working Relationships:
•Reports directly to the Registered Manager.
•Manages House Leads and support staff.
•Works collaboratively with clients, families, and external professionals.