JOB PURPOSE To work with colleagues from across all lines of defence to deliver effective mortgage compliance oversight that meets relevant internal and regulatory expectations. To provide assurance that regulatory obligations are being met through effective compliance oversight and control testing. MAIN RESPONSIBILITIES / KEY DUTIES Mortgage Oversight Assume ownership for the delivery of the mortgage quality assurance activity. Responsible for regular reporting of outcomes, progress, issues and actions to business stakeholders and committees as required by the Head of Compliance. Liaise with stakeholders to deliver outcomes feedback and agree any remedial actions. Advice & Training Responsible for documenting the mortgage sales processes (advised and execution only) ensuring alignment with regulation and Bank policies. Work alongside Training & Competence Manager to develop and lead the delivery of mortgage process training to colleagues. Advise colleagues on appropriate remedial action required if obligations have been breached. Help embed a strong risk and compliance culture and work collaboratively with the business Build and maintain constructive and effective relationships across the business in line with the Bank’s positive compliance culture and behaviours, all the time maintaining appropriate independence and objectivity. Provide effective challenge and support to the 1st line business areas. Proactively identify and work with colleagues to design and embed more efficient ways to meet regulatory requirements that deliver good client outcomes and minimise the risk of harm. REQUIRED QUALIFCATIONS, KNOWLEDGE, & SKILLS Regulated mortgage specialist with relevant experience (5 years) and sound knowledge of the UK regulated mortgage environment. CeMAP Qualified. Knowledge of the banking industry, specifically private banking, would be advantageous. Detailed practical experience of delivering regulated mortgage advice oversight. Experience in training / delivering mortgage key messages to key stakeholders would be beneficial. Strong analytical and interpretation skills. Resilient under pressure, an independent mind and ability to constructively challenge calmly and effectively. Flexibility and good at offering solutions. Ability to communicate matters clearly and assertively to influence senior stakeholders. Excellent organisational and time management skills. Attention to detail. Self-motivated who can demonstrate a collaborative approach to working with colleagues across the business. About us At Hampden Bank, we provide private banking as it should be: approachable, accessible expertise delivered through loyal, long-lasting client relationships. Personalised service is at the core of our business, with a culture that is built on relationships. We take the time to get to know our clients to help them achieve their aspirations. Why join us As a growing and ambitious company, we seek people to join our team who share our values; Proud Ownership, Absolute Integrity, Total Inclusivity, Winning Teamwork and Purposeful Growth. We are committed to an inclusive culture where everyone is comfortable to be their authentic self. We recognise, value and respect diverse cultures, knowledge, and identities. We work together to ensure collaboration, development, and success for everyone, supporting them to thrive and reach their potential. We offer exciting career opportunities through professional and personal development, and have an extensive range of benefits you can enjoy. To apply Please submit your CV by the closing date. Please remember, on occasion we do receive more applications than expected we may bring the closing date forward, so please do apply promptly. If you require reasonable adjustments to be made during the recruitment process, please let us know by contacting the People Team and we will endeavour assist you. If you are excited about this opportunity and think you can bring value to the role and Hampden Bank, but your experience does not align perfectly with every aspect of what we are looking for, we would be happy to hear from you. If you have any questions or are interested in learning more about the role, please contact the People Team and we will get back to you as soon as possible. Hybrid working / flexible working We support hybrid working and our policy is that colleagues spend at least 60% of their working week in the office to connect and collaborate with their colleagues. We are open to considering requests from candidates who are looking for flexible arrangements. Please talk to us at interview about the flexibility you are looking for, and we will explore what is possible for the role. We cannot promise to meet every request, but we will not judge you for asking.