Salary: £26,000-£30,000 FTE depending on experience
Role type: Full-time (40 hours) or Part-time (20 hours)
Location: Perth (Scotland) or Dronfield (England)
Reporting to: Managing Director or Sales Director (depending on location)
About IMS
IMS is a renewable energy company specialising in the design, installation, commissioning, service and maintenance of heat pumps, batteries and solar. In 2024 IMS joined Hometree, enabling a national reach and strengthened service capabilities.
The Role
Support established processes, manage documentation, update internal systems, assist with compliance administration and keep teams organised and efficient. The role is ideal for someone who enjoys structure, values accuracy and can confidently manage multiple tasks.
Responsibilities
* Compliance Administration: Check orders, quotations and customer details for accuracy while tracking and managing compliance documentation.
* simPRO Management: Upload documents, update job records, maintain notes and statuses, and perform system housekeeping tasks.
* DNO & Installation Support: Assist with DNO applications, notifications and installation documentation for heat pump and solar projects.
* Customer & Admin Support: Respond to routine admin, compliance and documentation queries from customers and internal teams.
* Finance Support: Send payment reminders, log invoice communications, and escalates overdue accounts when required.
* Operations Administration: Prepare welcome and handover packs, register warranties and update installation and service records.
* HR & H&S Administration: Maintain PPE, vehicle, engineer training, holiday, sickness records and compliance logs.
* Audit & Reporting Support: Assist with audits, compliance checks, reporting and maintaining audit‑ready documentation.
* Operational Support: Assist with meeting actions, service reminders, internal forms and general team administration.
* General Administrative Duties: Support planning, stock administration, customer follow‑ups and other ad‑hoc administrative tasks.
What we’re looking for
* Organisation: Enjoy structured work, manage admin tasks efficiently and keep processes organised and on track.
* Attention to detail: Highly accurate with strong ability to spot errors, missing information and inconsistencies.
* Support‑focused mindset: Enjoy working behind the scenes to support teams and ensure smooth day‑to‑day operations.
* Process‑driven approach: Confident following set procedures and maintaining consistency across all tasks.
* Reliability: Dependable, calm under pressure and able to manage multiple priorities effectively.
Recruitment Process
* Initial Call: Introductory call with Talent Acquisition Partner (30 min).
* Skills‑Based Interview: Detailed discussion of past experiences with Sales Director or Managing Director (1 hr).
Perks of the job
* 25 days holiday plus bank holidays and your birthday.
* Company pension.
* On‑site parking.
* EV Salary Sacrifice Scheme.
Equal Opportunity Employer
At IMS we are committed to creating an inclusive and representative environment. We promise to give you the same opportunities as everyone else and we will not discriminate against you at any point in the hiring process or the working day.
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