Overview
Our client is a well-established and fast-growing business with a reputation for helping big-name brands deliver exceptional customer journeys. We are supporting the business in their search for several driven individuals to join their Customer Experience Team. The role is based in Harrogate, UK, with eligibility criteria noted below.
Opportunity and requirements
Due to the nature of our roles, candidates must have a permanent and unrestricted Right to Work in the UK, residing within a commutable distance to Harrogate. Please note that our client cannot offer visa sponsorship.
Responsibilities
* Respond to all incoming automotive enquiries to qualify leads, establish requirements and progress to the appropriate internal or external team where applicable.
* Represent the client you’re assigned to in all customer-facing communication.
* Build authentic connections with customers through genuine conversations.
* Log all communications and outcomes accurately on the CRM system (Salesforce).
* Organise vehicle demonstrations with the relevant automotive retailer when necessary.
Skills and experience
* Experience in a customer-facing role, preferably in a telephone-based environment.
* Confident communicator with a strong and engaging phone presence.
* Resilient and self-motivated with strong attention to detail and solid admin/process-following skills.
* Forward-thinking and proactive attitude with a drive to develop your career.
* Naturally curious with the ability to build strong rapport with customers.
What you’ll get
* Salary: £26,750 - £28,750 per annum, dependent on experience.
* Hybrid working available after probation (3 days in-office per week).
* 24 Days Holiday + Bank Holidays.
* Excellent benefits package – discounted gym membership, two fully paid charity/volunteering days per year, employee wellbeing support, and more.
* Ongoing professional development.
Application notes
This is an evolving role; responsibilities may increase or decrease in line with business needs. Apply by submitting your CV. For discussion, contact the listed recruiter from Marmion. CVs will be reviewed by a trained consultant; shortlisted applicants will be contacted by telephone in the first instance. If not contacted within 5 working days, the CV may not meet the role requirements.
Seniority and role details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service and Administrative
* Industries: Outsourcing and Offshoring Consulting
Harrogate, England, United Kingdom
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