Senior Account Handler – Commercial Team, Birmingham
Overview
Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise optimally with the Client Director/Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
Responsibilities
* Undertake market exercise to establish the most competitive terms available.
* Acquire renewal terms and either deliver or assist in presenting to client.
* Issue renewal documentation in line with contract certainty.
* Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
* Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
* Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
* Produce accurate and professional documentation at all times using relevant Howden templates.
* Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
* Actively cross-sell products from other Divisions.
* Liaise with and assist other branches and Group Resources as necessary.
Knowledge
* Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
* Minimum of 5 years commercial insurance experience.
* Acturis knowledge.
Skills
* Excellent level of technical insurance skills, to be assessed by regular in-house testing.
* Accuracy and attention to detail.
* Ability to process work quickly and efficiently.
* Ability to prioritise work and meet deadlines.
* Excellent client service skills.
* Excellent level of negotiation and broking skills.
* Excellent oral and written communication skills.
* Ability to gather and analyse information from the client.
* Ability to identify and respond appropriately to an individual client’s level of understanding.
* Ability to persuade and influence others.
* Knowledge and experience of Acturis (Desirable).
Qualifications
* GCSE Maths and English (or equivalent).
* A level (desirable).
* DIP (desirable).
Benefits
We offer a career defined by your choices, a culture that values diversity, and reasonable adjustments to accommodate your needs, including flexible hours and hybrid working where possible.
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