Job Title: Senior Service Designer at Barclays UK
Join to apply for the Senior Service Designer role at Barclays UK.
Location: Glasgow or Northampton (3 days onsite, Tuesday-Wednesday-Friday)
Length: 6 months
Pay: PAYE only
Overall Purpose of the Role
At Barclays, we're transforming the way our colleagues experience work — and we’re looking for a hands-on Service Designer to help lead this transformation. This role involves shaping and improving end-to-end colleague journeys, from onboarding to growth and beyond.
Key Responsibilities
* Create and own end-to-end journey maps, providing clear insights into user experience, process pain points, and backlog priorities.
* Lead and facilitate engaging digital workshops (typically 5–8 participants), developing future-state journey maps with stakeholders.
* Use FIGMA to visually articulate journeys, flows, and prototypes.
* Apply methodologies such as user interviews, persona creation, observational research, and data-driven insights.
* Collaborate with delivery teams, product owners, and transformation leads, contributing to backlog development and user-centered design.
* Operate as part of an in-house transformation team, actively participating in delivery rather than just advising.
Required Skills and Experience
* Proven hands-on service designer with experience in transformation initiatives and service delivery influence.
* Comfortable working in ambiguity, with expertise in process improvement and journey visualization based on research-backed insights.
* Strong visual design skills, especially with FIGMA (or similar tools like Adobe Illustrator, Miro, MS Whiteboard) for flows, blueprints, or prototypes.
* Experience in facilitating workshops, including stakeholder management and session moderation, both digitally and in person.
* Ability to work effectively with cross-functional teams and senior stakeholders.
* Experience working with Workday (WD) in HR/colleague experience transformation is preferred.
* Experience in financial services industry is desirable.
* Certifications such as LUMA or Human-Centered Design are a plus.
About Barclays
Barclays is a British universal bank with diversified operations including consumer banking, payments, and global corporate and investment banking, supported by its technology and operations services.
Our Values
We are guided by Respect, Integrity, Service, Excellence, and Stewardship — shaping our relationships and performance.
Diversity & Inclusion
We foster a culture where all backgrounds are valued, and talents are nurtured, enabling everyone to contribute fully.
Hybrid Working
We support flexible work arrangements, with colleagues spending between 20% to 60% of their time in the office, depending on role and personal circumstances.
Benefits
As a contract employee through Randstad Sourceright, you’ll receive benefits including pension enrolment after 12 weeks, holiday pay, 24/7 Employee Assistance Programme, and discounts at various retailers and restaurants.
Additional Details
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Functions: Design, Art/Creative, IT
Industry: Banking
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