Permanent, Full Time (37 hours per week)
Are you passionate about amplifying customer voices and driving meaningful change?
We’re looking for a passionate and experienced Customer Engagement Team Leader, committed to equality, diversity, and inclusion – someone who truly ensures the customer voice is at the heart of services.
You will lead a dynamic team of Customer Engagement Officers, working to regulatory requirements and dedicated to building trust, fostering collaboration, and co-creating services with customers. Together you will champion innovative engagement strategies that reflect the diverse needs of our customers and communities. This is a fantastic opportunity that supports our commitment to transparency, accountability, and continuous improvement.
As our Customer Engagement Team Leader, your Key Responsibilities will be:
• Lead, support, and develop a high-performing engagement team.
• Use customer feedback and data to inform service improvements.
• Ensure compliance with regulatory standards including the Social Housing Regulation Act.
• Collaborate across teams to embed customer voice in all areas of the organisation.
• Represent Stockport Homes externally to share and learn best practices.
• Lead recruitment and onboarding for future team vacancies.
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the People & OD Team on.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 26th November 2025
Interview Date: 4th December 2025