Description
& SummaryAt PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information.
Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.
Role:Executive Support Assistant(3 Month Fixed Term Contract)
Location:Jersey
Line of Service:Business Enablement
Grade:SeniorAssociate
Contracted Hours per Week:37.5
PwC Channel Islands Overview
At PwC CI, we help you build, accelerate, and sustain momentum in a world that never stops moving. With our tech-forward and people-empowered network, we provide expert assurance,taxand advisory services to turn challenges into opportunities. Leveraging deepexpertiseand advanced capabilities, we ensureyou’reready for any future, helping you act boldly and achievereal results.
Job Summary:
PwC offers an exciting opportunity to be part of a growing team of Executive Support Assistantswithin the Operations team who are passionate about supporting business priorities for Partners and Directors across the Channel Islands (BCI).
This is a fantastic opportunity for the right individual to;
1. Be an integral part of the wider Executive Support team, supporting PwC stakeholders across the BCI
2. Develop their personal skills as well as technical to enhance their career
3. Expand their networks across PwC
4. Significantly broaden their understanding of the firm
The role will suit an individual looking to start their career in PwC, who is prepared to provide support to the Executive Support team and wider BCI stakeholders. You will work as part of a multidisciplinary team, with the passion and ability to upskill yourself.
The role requiresa high levelofself-managementand personal responsibility coupled with the ability to prioritise,organiseand manage tasks and workload. You will have a customer service mindset, good technicalskillsand the ability to keep up to date with current and emerging technology.
Responsibilities:
Core responsibilities -expected responsibilities to fulfil:
5. Management of stakeholder diaries, ensuring they have all necessary documents for meetings and are well prepared.
6. Proactive research,organisationand delegation of travellogistics(including visas, accommodation, flights, taxis etc).
7. Stakeholder meeting management, including preparation and attendance of meetings, producing minutes, transcribing recordedmeetingsand creating follow-up actions, whenrequired.
8. Project coordination - carry out specific projects and research whenrequired, including attending meetings (asrequested) to understand requirements, delivery timescales, supporting actions and regular interaction with project teams.
9. Draft, produce and proofread internal and external correspondence/documentation e.g., proposals, for quality,accuracyand relevance (Ensure that relevant stakeholders/teams are consulted, documents are brand compliant and adhere to PwC guidelines, working closely with the Marketing team and other subject matter experts as and whenrequired).
10. Ability to draft, review andmonitorstakeholder mailboxes, including engaging with stakeholders on matters which may requireadditionaldecision-making
11. Understanding ofstakeholderspriorities,clientsand teams to optimise stakeholder time management.
12. Apply understanding of regulatory requirements and data management, ensuring compliance with Firm's policies and procedures.
13. Upwardly manage your stakeholders to ensure they alsocomply withthe Firm’s policies and procedures and meet Firms deadlines.
14. Delegate transactional work whereappropriate toeffectively manage workloads.
15. Provide support on the Firm's Client Relationship Management system (Salesforce) including navigation of dashboards and creating opportunities.
16. Timesheets - Ensuring that you are completing timesheets on time, accurately and adhering to the Firm's policies and procedures.
Collective responsibilities -shared responsibilities with wider Executive Support team:
17. Event Management, including organising internal/external meetings,trainingand events, arranging invite lists, liaising with external suppliers, booking venues and ordering refreshments
18. Assistingwith general office queries whenrequired, e.g., printing, photocopying, binding,scanningand laminating.
19. Retain security of documentation and signatures by arranging signing of documents and securing e signed documents, once approved by a relevant EL.
20. Identifyopportunities for efficiencies within the Executive Support team and with stakeholders.
21. Pro-actively engage in thefirmstechnological advances, ensuring you are kept up to date with latest firm-wide developments and support the business, specifically EL’s where necessaryie; PwC apps
22. Line of Service (LoS) Support - where required depending on stakeholders, provideLoSsupport to teams (e.g., Tax/Advisory - Strategy Day / Assurance - ECRs)
23. Travel booking for new joiners (onboarding)
Ad-hoc responsibilities-additionalresponsibilities which can be taken on once fulfilling all core and collective responsibilities:
24. Support stakeholders with managing their social media accounts,identifyingrelevant content on social media platforms via SMARP and linking in with marketing teams to create market campaigns.
25. Timesheets - Whenrequired, supporting stakeholders with the completion of timesheets on time, accurately and adhering to the Firm's policies and procedures.
26. Expenses - Whenrequired, support stakeholders with thetimelypreparation of expenses and invoice claims, ensuring compliance to relevant expense policy.
27. When required, support stakeholders and others in upskilling of Firmwide systems.
28. Build a diverse network of relationships. Engage and support with Firmwide initiatives such as participation in CSR, Sports and Social, Health & Wellbeing, and other events.
29. When required, provide ad-hoc Workplace Operations Cover for the team
30. When required, provideadditionalsupport to relevant stakeholders during the busy periods.
31. Miscellaneous Support - Take ownership of all enquiries and problems, resolving or escalating issues asappropriate. Support other stakeholders outside of their collective group, whenrequired.
Direct Reports:
This role reports to:
32. Executive supportTeam Leader
There are no direct reports into this role.
Qualifications & Certifications:
33. Must hold‘entitled’ or ‘entitled to work’ status, we are unable to provide a work permit for this role.
34. Experience with desktop applications (in particular Microsoft Suite(Mail, Sheets,Docsand Slides)) is desirable. Willingness to learn is essential.
Skills & Experience Required:
Essential skills:
35. An enthusiastic and positive attitude with the eagerness to learn and drive own continualself development.
36. Able todemonstratestrong organisational skills andhigh levelsof self-motivation.
37. Strong prioritisation skills - ability to multitask, work well under pressure and tight deadlines, whilst supporting multiple stakeholders who might have conflicting priorities.
38. Excellent communication skills and time management.
39. Ability to work proactively/be flexible and make decisions whereappropriate.
40. Professional behaviours -High levelsof discretion and understanding of confidentiality.
41. Strong Interpersonal skills with the ability to build andmaintaintrusted relationships. Able to collaborate, build a rapport with colleagues/clients and work well as part of a team.
42. Show a curious mindset to existing and emerging technologies to support new ways of working and the ability to embrace and adapt tonew technologyin afast movingtech environment.
43. Accurate and consistent recording of time to support wellbeing and capacity.
44. Role modelling inclusivity bydemonstratinga sound knowledge of cultural differences, global mindset and inclusion and diversity.
45. Demonstrate flexibility and agility to support the delivery of businessobjectives.
46. Accuracy and attention to detail.
Desirable skills:
47. Ability toparticipatein firm pilots to support system improvements.
48. Experience with minute taking.
49. Basic capability and understanding of data manipulation,visualisationand insights.
Travel Requirements:
You willbe requiredto travel toGuernseyor the UK from time to time.
The skills we look for in our people:
All our people need todemonstratethe skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, Evolved PwC Professional.
The Evolved PwC Professional focuses on two core behaviours: Trusted Leadership and Distinctive outcomes. Trusted Leadership is underpinned by core behaviours that Inspire, Empower and Evolve, and Distinctive outcomes is underpinned by behaviours that Champion, Build and Deliver.
Diversity:
We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. Weseekto attract and employ the best people from the widest talent pool as well as those who reflect the diverse nature of our society. We aim to encourage a culture where people can be themselves and be valued for their unique strengths. Creating value through diversity is what makes us strong as a business..
Education
Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Administrative Support, Agile Database Administration, Analytical Thinking, Business Process Improvement, Calendar Management, Clerical Support, Collaborative Forecasting, Communication, Communications Management, Concur Travel, Conducting Research, Confidential Information Handling, Corporate Records Management, Correspondence Management, Creativity, Credentialing Database, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Data Entry, Deployment Coordination, Electronic Billing {+ 36 more}
Desired Languages
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
No
Job Posting End Date