An exciting opportunity has arisen for a patient care advisor to join the Contact Centre team who provide patient booking and administrative services and act as the first point of contact to capture all interactions between Northumbria Healthcare NHS Trust and patients.
We are looking for a highly motivated, enthusiastic and conscientious individual to work within the team who can deliver an efficient and accurate booking service for our patients.
This is a unique and interesting administrative role in which you will ensure patient referrals, outpatient appointments and surgery is booked in accordance with the trust’s patient pathways and standards.
Full time or part time hours may be considered.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.
The post holder will be expected to act as the first point of call for every interaction between the Trust and patients for the booking of outpatient and surgical services in an informed manner, ensuring patients are given accessible information, choice and are provided with elective services according to NHS plan access targets.
This post is a variable role which consists of a significant amount of telephone calls internally and externally to the Trust and administrative duties.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, covering one of the largest geographical areas of any NHS trust in the country. Leading in innovation and quality – opening a state of the art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. Do you want to work in one of the best performing NHS organisations in England? Work in an organisation that supports its staff and focuses on staff experience as much as it does the experience of its patients? You can live and breathe in an area that has the cleanest air, cost effective living, great nightlife, some of the best schools with a wealth of history available on your doorstep. Sound too good to be true? Well it isn’t, this is what you get when you work for Northumbria Healthcare, this is the Northumbria Way!
For further details / informal visits contact: Name: Robert Pearson Job title: Contact Centre Admin Manager Email address: robert.pearson@northumbria-healthcare.nhs.uk Telephone number: 0191 203 1277
Contact Centre Team Leader 0344 811 8118
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