Job Summary
We are seeking a highly organised and detail-oriented Property Instructions Manager to oversee the management and dissemination of property-related information. The ideal candidate will possess strong administrative skills, experience with property management software such as Yardi, and excellent communication abilities. This role involves coordinating property instructions, maintaining accurate data records, and providing exceptional service to clients and internal teams. The successful applicant will play a vital part in ensuring smooth operations and efficient communication within our organisation.
Responsibilities
* Manage and update property instructions using Yardi and other relevant software platforms.
* Coordinate with property owners, tenants, and internal teams to ensure accurate and comprehensive information is maintained.
* Perform data entry tasks related to property details, lease agreements, and maintenance records with precision.
* Provide administrative support including scheduling appointments, preparing documentation, and managing correspondence.
* Handle inbound calls with professional phone etiquette, addressing inquiries and upselling additional services where appropriate.
* Assist in preparing reports and documentation related to property management activities.
* Ensure all property information complies with organisational standards and regulatory requirements.
* Support the onboarding process for new properties by organising necessary documentation and instructions.
Experience
* Proven experience with Yardi or similar property management software is highly desirable.
* Previous office experience involving data entry, administration, or customer service is preferred.
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Excellent written and verbal communication skills, including professional phone etiquette.
* Experience in upselling services or products is a plus.
* Familiarity with general administrative duties within a property or real estate environment will be advantageous. This role offers an engaging opportunity for a motivated individual to contribute to effective property management operations while developing their professional skills within a supportive team environment.
Job Type: Full-time
Pay: £24,420.00-£30,000.00 per year
Work Location: In person