Billing Analyst Location: Manchester Hybrid: 3 days office / 2 days home Salary: £30,000 - 32,000 benefits dep on exp We're looking for a Billing Analyst to support the end-to-end billing process for telecoms products and services. This is a great opportunity for someone who's detail-driven, customer-focused, and comfortable working with data in a fast-paced environment. You'll work closely with teams across finance, sales, provisioning, and customer support to ensure accurate invoicing, timely revenue capture, and a great customer experience. ________________________________________ What you'll be doing Billing & Invoicing * Preparing and generating customer invoices * Validating billing data, rates, service activation dates, discounts, and contract terms * Supporting monthly, quarterly, and ad-hoc billing cycles * Uploading and reconciling call detail records (CDRs) and usage reports * Ensuring accuracy of recurring and one-off charges Data Management & Reconciliation * Maintaining customer billing accounts within CRM, ERP, or billing platforms * Performing regular data checks to identify discrepancies or missing information * Reconciling revenue, usage data, and service inventories with internal teams * Supporting audits and financial reporting with accurate billing data Billing Queries & Support * Handling customer billing queries via email and phone * Investigating disputes and providing clear explanations or corrections * Liaising with internal teams to resolve issues impacting billing accuracy Compliance & Continuous Improvement * Ensuring billing processes comply with internal controls and regulatory requirements * Identifying inefficiencies and suggesting process improvements * Maintaining clear billing documentation and workflows ________________________________________ What we're looking for Skills & Experience * Understanding of telecoms billing processes, tariffs, and usage-based charging * Strong Excel skills (VLOOKUP, pivot tables, data validation) * Experience with billing systems (e.g. Abillity, Billing Central) is a bonus * Experience using Salesforce is desirable * Excellent numerical accuracy and attention to detail Soft Skills * Confident communicator with a strong customer-service mindset * Highly organised and comfortable working to deadlines * Analytical, proactive, and solutions-focused * A collaborative team player with a "can-do" attitude Background * Experience in billing, finance, accounts, or telecom operations preferred * Telecoms or IT services experience is advantageous but not essential ________________________________________ Why apply? * Hybrid working (3 days office / 2 days home) * Supportive, collaborative working environment * Opportunity to grow your skills within a telecoms billing function @mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology @mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business. For more information or a list of current vacancies, please see our web site at mecscomms.co.uk