Job Title
Receptionist / Night Receptionist
Responsible To
Assistant Site Manager /Manager
Job Purpose
To deliver a consistently high level of guest service during by day/night operations combining reception, night audit, security, porter, housekeeping support, and food & beverage duties, ensuring the hotel operates safely, efficiently, and to company standards throughout the night /day shift.
Main Duties and Responsibilities
Guest Service & Reception
* Provide exceptional guest care at all times and ensure a professional, welcoming service.
* Assist with all guest requests and anticipate guest needs to enhance their stay.
* Deal with guest complaints and comments promptly and professionally, passing feedback to the Manager or Assistant Manager where required.
* Carry out reception and reservation duties including check-ins, check-outs, telephone enquiries, and general administration.
Key Areas of Personal Responsibility and Accountability
1. ...