D365 CRM Manager West Yorkshire (Hybrid - 2 days a week) Nigel Frank International are partnering with an established End User in West Yorkshire who are searching for a D365 CRM Manager to become their in-house specialist and drive the evolution of their Dynamics 365 platform. Role & Responsibilities Gather stakeholder requirements and create technical/functional specifications that will provide clear insight for the development team and other functional teams. Take ownership of the system and look at ways to extend the platform to ensure its being utilised to its capabilities. Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary. Collaborate with System Developers to ensure quality, project progression, and to check that the product matches specifications. Skills & Qualifications Hands-on experience with MS Dynamics CRM across various end-to-end projects. Strong stakeholder management skills. Ability to understand data, troubleshoot issues, and suggest suitable solutions. Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines. Benefits Starting Salary - up to £60k Flexible, Hybrid working model - (2 days a week on-site in office). Excellent professional development, enhanced pension contributions, life assurance and more...