THE EXCITING OPPORTUNITY
We opened the first 5* Hotel in Liverpool; The Municipal
Hotel & Spa MGallery in May 2023 and have reset the clock within this
historic building, bringing it back to life. Our Heartists® aspire to
create memorable, heartfelt moments for all life enjoyers to experience unique
stories from the past but also to immerse themselves into our hospitality,
creating their own astonishing tales of MGallery magical moments. We
boast 179 stunning bedrooms set in a remarkable and inspiring landmark of the
city. Time is of essence and at the heart of The Municipal’s story. The
iconic clock tower and bells giving the tempo to a timeless melody.
Various restaurants, bars and a state-of-the-art spa sanctuary experience, will
offer everyone the place to have the time of their lives, pause the clock and
embark upon their own magical journey with MGallery.
MGallery –
Boutique hotels with one-of-a-kind designs (accor.com)
A DAY IN THE LIFE OF A SPA MANAGER AT THE 5* MUNICIPAL
HOTEL & SPA MGALLERY
We’re seeking an exceptional Spa Manager to lead a
multi-million-pound luxury spa operation within a prestigious 5* hotel
environment. This is a pivotal leadership role for someone with strong
commercial acumen, a passion for excellence, and the ambition to continuously
elevate performance, guest experience, and profitability.
You’ll be a visible, hands-on leader; driving
results, inspiring your team, and setting the standard for a best-in-class spa
offering.
Reporting directly to the Director of Operations
and working closely with the Senior Leadership and HOD teams, you will take
full ownership of the Spa’s performance and guest journey.
Key responsibilities include:
* Leading from the front to deliver a world-class guest experience,
ensuring every visit is memorable, seamless and reflective of true 5* luxury
* Overseeing a high-value spa operation, driving commercial
performance through strategic planning, revenue growth, and cost control
* Developing and executing a forward-thinking spa strategy, aligned
with market trends and business objectives
* Partnering with the Revenue team to analyse forecasts, identify
opportunities and maximise profitability.
* You will work closely with the Marketing Manager, ensuring spend is
targeted, effective and delivers strong ROI for the Spa.
* Continuously reviewing and evolving the treatment menu to ensure
the spa remains innovative, competitive and industry-leading
* Leading recruitment, training, and retention strategies to build a
high-performing, future-ready team
* Overseeing daily operations, including rota management, service
standards and quality assurance
* Collaborating with the Spa Operations Supervisor to coach, develop,
and inspire the spa team, fostering a culture of growth and excellence
* Taking ownership of financial performance, including budgeting,
stock control and driving retail revenue
* Ensuring full compliance with Health & Safety standards,
including responsibility for the pool plant operation.
What We’re Looking For
* Proven leadership experience within a luxury spa or high-end
hospitality environment
* Strong commercial mindset, with a track record of driving revenue
and managing P&L performance
* Deep expertise in spa operations, treatments and industry
trends
* Experience managing large, diverse teams with a focus on
engagement, development and retention
* A natural relationship builder, able to connect with both guests
and team members
* Highly organised, detail-oriented, and proactive in identifying
opportunities for improvement
* A confident decision-maker with a positive, solutions-focused
approach
* Passionate about delivering exceptional standards aligned with
MGallery brand values
* Ambitious, driven and motivated to take an already successful
operation to the next level
* Level 3 NVQ in Beauty (Desirably Level 4).
* Desirable to be Level 3 Pool Plant Trained.
WHAT WE OFFER
When you become one of our Heartists®, you will also be a
member of the Accor and RBH group with all the benefits that brings. The ALL
Heartists® program is the benefits programme dedicated to Accor Heartists®.
It provides employees with the opportunity to enjoy memorable experiences
throughout the year, thanks to preferential rates in hotels and exclusive
discounts with a wide range of partners. The RBH company benefits extend
these offerings across RBH Managed hotels, Hapi Benefits, Refer and Reward Schemes,
an extra day’s holiday for your birthday and pension scheme. To conclude
this power trio, we have The Municipal Hotel benefits with friends and family
rates, discounts, free meals on duty, gratuities, discounted local parking and
social events. What’s not to love?
You will have access to a benefits package we believe
truly works for our people and enhances our overall culture... To
learn more about our full benefits package, click here to
watch our RBH employee benefits video.
JOIN OUR FAMILY
Belong in a place where you can be yourself and love what
you do. Join our hotel community and we will support you to realise your
true potential. You will be part of a team where everyone’s contribution is
valued. We will empower you to bring ideas to elevate our services,
creating personalised experiences for guests. Help them to feel special,
and we will do the same for you.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining an inclusive,
people-first culture. If at any point throughout our process you require
reasonable adjustments, please contact careers@rbhmanagement.com.
Apply now. Let your passion shine. #MGallery
#MGalleryMoments #LifeatRBH