About Us
Airship and Toggle are two leading hospitality tech platforms used by thousands of pubs, bars, restaurants, hotels, and leisure brands across the UK.
* Airship helps venues understand their guests and drive repeat visits through data-led CRM and marketing automation.
* Toggle powers gifting, experiences, retail and revenue-driving online stores that help operators unlock new revenue streams.
We're a tight, collaborative team with a strong presence in the hospitality sector. We believe in fair pricing, real partnerships, and making technology that actually works for operators.
The Role
We're looking for a creative, organised and sector-savvy Content & Community Manager to join our Marketing Team. This role is split across two core responsibilities:
* Content Creation for Airship and Toggle - telling our story, celebrating our customers, and demonstrating the value our products deliver.
* Community Building - recruiting, onboarding, and championing our network of Professionals (small agencies, freelancers and consultants who support hospitality operators in using our platforms day-to-day).
This role is perfect for someone who lives and breathes hospitality culture, loves to create high-quality content, and is energised by building relationships.
Key ResponsibilitiesContent
* Plan and deliver a content calendar across LinkedIn, website, email and case studies.
* Create engaging, consistent, on-brand content that showcases real customer stories and product value.
* Work closely with Sales, Customer Success and Partners to spot stories and amplify wins.
* Produce email newsletters and campaign messaging across Airship and Toggle.
* Support creation of event materials, presentations, one-pagers, and social campaigns.
* Maintain tone-of-voice and brand consistency across platforms.
Community (Professionals Network)
* Identify, approach and onboard suitable Professionals: small agencies, consultants, and freelance marketers who support hospitality operators.
* Create structured playbooks, guides and support materials to help Professionals get the most from Airship and Toggle.
* Activate the community with updates, workshops, showcases, meetups and content spotlights.
* Be the central connector between Professionals and the wider Airship/Toggle teams.
* Track and report on community engagement and contribution to revenue/activation.
What Success Looks Like
* A steady drumbeat of high-quality, engaging content that our audience sees, shares and talks about.
* A growing, active community of Professionals who confidently support operators and advocate for our platforms.
* Increased customer activation, product adoption and campaign success stories.
* Improved awareness and reputation of Airship and Toggle in the sector.
Skills & Experience
Essential
* Strong writing and storytelling ability - you can turn product and customer outcomes into compelling content.
* Comfortable running social, email and website content campaigns.
* Confident speaking to agencies, operators and partners.
* Organised, proactive and good at moving multiple things forward.
* Passion for hospitality - you get the culture, the pace, and the people.
Desirable
* Experience in SaaS, hospitality tech, digital marketing, CRM or gifting platforms.
* Familiarity with Canva
* Experience building or engaging with communities or partner networks.
* Fantastic communication skills
What We Offer
* £29,000
* Office Based - 3 days a week minimum in Sheffield.
* A role with real autonomy and visible impact.
* A supportive team that cares about the industry.
* Opportunities to grow your role and shape the community as it develops.
Job Type: Full-time
Pay: Up to £29,000.00 per year
Work Location: Hybrid remote in Sheffield S2 5QX