Posted: 16 June
The role
Job description
Technical Customer Support Executive
Staffline Ireland are recruiting for a Technical Customer Support Executive on behalf of a leading park management and booking systems provider. This is a fantastic opportunity to join a forward thinking, dynamic company, as the company is experiencing an exciting period of strong growth within the sector. The Technical Customer Support Executive is a hands-on, client-facing role requiring strong communication skills, technical aptitude, and the ability to problem-solve efficiently in a fast-paced environment.
Responsibilities:
Assist the Sales Manager and Account Manager with client-related queries and follow-upsProvide first-line support to clients via phone, email, and support ticketing systemsAccurately diagnose, manage, and resolve customer queries in a timely and professional mannerDeliver a high standard of customer service, ensuring all issues are followed through to resolutionSupport the onboarding of new clients, including system setup guidance and trainingBuild strong relationships with clients, acting as a trusted point of contactLiaise with internal teams (development, sales, account management) to resolve more complex issuesMaintain clear and accurate records of all customer interactionsIdentify recurring issues and proactively suggest improvements to processes or the productAssist with general administrative and operational tasks as requiredAny other duties role may involvePerson Specification:
Strong communication skills (both written and verbal)Experience in a customer support or client-facing roleConfident handling multiple queries across different channelsStrong problem-solving ability with attention to detailGood working knowledge of Microsoft ExcelTechnically minded, with the ability to quickly learn software systemsWell organised and able to prioritise workload effectivelyAbility to work under pressure and meet tight deadlinesSelf-motivated with a proactive approach to workDesirable Criteria:
Experience working with SaaS platforms or booking/reservation systemsPrevious experience in the hospitality, tourism, or campsite sectorFamiliarity with CRM or ticketing systemsThe Rewards
The successful Technical Customer Support Executive will enjoy a competitive salary depending on experience.
Location
The Technical Customer Support Executive role will be based in Belfast.
The Staffline Ireland Specialist Team is a dedicated division within Staffline Ireland, focused on providing Permanent, Contract & Temporary staffing solutions across; Construction, Engineering, Accountancy & Finance, Financial Services & Insurance, Health & Safety, HR, IT, Sales & Marketing, Senior Manufacturing, Procurement & Supply Chain & Medical, Health & Social Care.
