Overview
Silicon Credit Management is a debt management company regulated by the Financial Conduct Authority (FCA). We work with clients in the financial sector, providing ethical credit management and prioritizing customer satisfaction and integrity.
Position
Role: Collections Agent
Location: Doncaster, UK
Job Description
We are seeking passionate and driven individuals to join our elite team of Collections Agents in Doncaster. As a Collections Agent, you will help individuals navigate their financial challenges with dignity and respect.
Key Responsibilities
* Multichannel Communication: Utilize telephony, email, SMS, and digital systems to engage with customers and complete administrative tasks efficiently.
* Empathetic Approach: Be the first point of contact for customers in arrears, conducting compassionate conversations to uncover root causes of financial difficulties.
* Tailored Solutions: Negotiate affordable and sustainable payment plans based on each customer\'s circumstances.
* Resource Referral: Guide customers to free and independent money advice organisations or internal support services for assistance.
* Regulatory Compliance: Operate in accordance with FCA conduct rules, Consumer Duty, Data Protection Act, and GDPR.
* Customer-Centric Mindset: Demonstrate a customer-first approach and aim for the right outcomes on the first contact.
* Personal Development: Engage with personal development plans and respond to coaching and feedback.
* Continuous Learning: Participate in ongoing training to understand end-to-end processes and provide clear guidance to customers.
What We Are Looking For
* Exceptional Listening Skills: Ability to actively listen and empathize with customer needs.
* Negotiating and Influencing Skills: Ability to secure favorable outcomes for clients and account holders.
* High Emotional Intelligence: Manage sensitive situations with empathy and resilience.
* Tech Proficiency: Strong PC skills and ability to multitask.
* Positive Attitude: Approach challenges with optimism and contribute to a positive team dynamic.
* Attention to Detail: Ensure accuracy in documentation and regulatory compliance.
* Regulatory Environment Exposure: Familiarity with regulated financial environments is advantageous but not essential.
What We Offer
* Competitive Salary: Starting at £25,000 per annum, with opportunities for performance-based bonuses.
* Comprehensive Benefits: Generous holiday allowance, pension scheme, performance bonuses, and more.
* Continuous Learning: Personal and professional development opportunities.
* Supportive Culture: Inclusive, diverse team with social events and reward programs.
* Convenient Location: Modern Doncaster offices with free parking and accessible transport links.
Additional Information
* This is a full-time position, 37.5 hours per week, Monday to Saturday, with working hours 8:00–18:00 (Mon–Fri) and 9:00–12:00 (Sat).
* Successful candidates will undergo financial stability and CCJ checks prior to an offer.
* Casual/smart attire in a supportive work environment.
Job Type: Full-time
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