Role: Education Administrator
* Contract: 2.5 months
* Location: London, UK (onsite)
* Role type: Full-time
* Working shifts: Monday to Friday (9am to 5pm - 36.5 hours per week)
Main purpose of the job
* Working as part of a wider programme team(s) to provide specialist administration to designated postgraduate taught (PGT) degree programmes, ensuring effective procedures are adopted and documented for dealing with all aspects of the administration.
* Assist in achieving a high quality and timely service to current and prospective students and staff related to the designated PGT degree programmes and beyond.
* Provide support for all matters relating to the teaching and learning activities of students, from enquiry to completion, including supporting committees and processes relating to assessment, student and programme records.
* The post holder will be part of a wider Faculty team, line managed through the Faculty and expected to be physically located with their wider Faculty team on a regular basis. However, primarily the role holder is likely to be geographically based within the Division that they are supporting and will work closely as part of Divisional programme team(s).
Duties and responsibilities
Student recruitment and admissions
* Deal with prospective student enquiries
* Monitor and process student applications, ensuring that they are dealt with in a timely manner
* Assist the FMS Marketing and Communications team in student recruitment initiatives, including supporting Open Days and interviews as required and ensuring the materials (prospectus, handbook, webpages, etc) relating to designated programme are accurate and up to date.
* Keep academic staff informed on student recruitment policies.
* Support the FMS learning technology team in ensuring that Moodle pages meet expected standards.
* Monitor student attendance and report poor attendance to academic leads.
Student induction and support
* Co‑ordinate start of session arrangements; registration of new students, help create welcome packs.
* Working with colleagues to set up induction week(s).
* Liaise with Student Support and Wellbeing Services in seeking appropriate assistance for students requiring specialist assessments and support.
* Support students who need to submit extenuating circumstances applications and process applications.
* Arrange for students to be allocated a personal tutor if requested.
Programme and records administration
* Act as a first point of contact for students and provide information on procedures, regulations, programmes, and module choice.
* Create and maintain electronic student files and ensure student records are correct, liaising with relevant Faculty and Registry staff as required.
* Create and collate student feedback.
* Complete the annual Curriculum Data Maintenance exercise for the designated degree programmes.
* Produce reports as requested.
* Work closely with colleagues to review and improve processes and systems which support learning and teaching activities.
Qualifications, experience and knowledge
* Minimum of 5 GCSEs at Grade C or above (including Mathematics and English Language) or equivalent, or having acquired relevant experience.
* Educated to A‑level standard, or equivalent professional experience such as report writing.
* Administrative work in a busy office environment.
* Administration in higher/further education or a teaching and learning environment.
Skills and abilities
* Be computer literate, including using Microsoft Word, Excel, Outlook, Teams and the internet.
* Demonstrate clear verbal and written communication skills (including accurate grammar, spelling and punctuation).
* Have good interpersonal skills and the ability to liaise with a variety of people, including the ability to relate to staff and students in a teaching and learning context.
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