Role Overview
Reporting to the IT Operations Manager, you will have considerable experience (minimum 3 years, preferably more) developing and supporting a range of Microsoft cloud products within the modern workplace toolset (M365), Entra ID, and Azure cloud environments.
Key Responsibilities
* Device and Endpoint Management (Windows/iOS): Managing device configuration and compliance policies including enrolment, device setup and application deployment via Intune.
* Application Management: Supporting packaging and management of applications, application configuration, deployment via Intune, and protection of application data within the corporate environment (M365 Purview).
* Security Policy Configuration: Implementing security baselining, maintaining and supporting application security policies (Intune & M365), and using Conditional Access (Azure Entra ID) to secure the firm’s applications and data.
* Infrastructure Support: Contributing to the support and maintenance of existing virtual infrastructure and playing a key role in developing cloud‑based infrastructure technology to realise the firm’s ‘cloud first’ strategy.
* Troubleshooting & Resolution: Diagnosing and resolving complex end‑user and system incidents within cloud services such as Intune, Azure (Entra ID), and the wider M365 suite.
* M365 Administration: Providing 3rd line support for the wider suite of Microsoft 365 products, including integrations and add‑ins used within the firm.
Essential Requirements
* Technical expertise: Demonstrable hands‑on experience with Microsoft Intune, Azure (Entra ID), and Microsoft 365 administration.
* Problem Solving: Ability to perform diligent and methodical diagnosis and problem‑solving to resolve complex incidents within Microsoft cloud tools.
* Communication: Ability to explain complex IT concepts to non‑technical colleagues in both written and verbal form and communicate effectively at all levels of a large corporate organisation.
* Infrastructure Knowledge: Understanding of traditional infrastructure components such as Active Directory, Group Policy, Networking (LAN, WAN, DNS), and System Center Configuration Manager.
Desirable Skills
* Developing and supporting OTA Windows deployments using Autopilot.
* Experience implementing Azure Virtual Desktop and/or Windows 365, ideally migrating from a Citrix environment.
* Migrating Group Policy Objects to Intune, including testing and resolution of deprecated policies.
* Implementation of DLP and information asset classification using Microsoft Purview or similar tools.
* Ability to write, test, and deploy complex PowerShell scripts.
Dimensions and Future Opportunities
The client is a Top 100 UK law firm with over 900 IT users. Xerox IT Services in the UK is an ambitious and fast‑growing division of the Xerox Corporation, expanding its breadth and depth of services and its geographical reach, with European expansion on the horizon.
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