JOB TITLE: Senior ServiceNow Business Analyst
Location: Glasgow, UK
Job Type: Contract- Hybrid
Job Summary
We are looking for an experienced Senior ServiceNow Business Analyst with strong expertise in gathering business requirements, translating them into ServiceNow solutions, and working closely with stakeholders, developers, and technical teams. The candidate should have hands-on experience in ServiceNow modules, Agile delivery, process improvement, and end-to-end implementation support.
Required Skills
* Strong experience as a Business Analyst in ServiceNow projects
* Good understanding of ServiceNow modules such as:
* ITSM
* ITOM
* HRSD
* CMDB
* Service Catalog
* Incident, Change, Problem Management
* Experience with Agile/Scrum methodologies
* Strong stakeholder management and communication skills
* Ability to create process maps and functional documentation
* Knowledge of integrations, workflows, and ServiceNow platform capabilities
* Experience in requirement gathering and business process analysis
* Strong analytical and problem-solving skills
Required Experience
* 7+ years of experience as Business Analyst
* 4+ years of experience working on ServiceNow platform projects
* Experience working in enterprise/global environments preferred
Education
* Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field