Project Support Officer – 8-Month Contract – Birmingham
VIQU has partnered with a public sector organisation in Birmingham seeking an Project Support Officer to support an upcoming telephony rollout project, helping modernise communication systems across the organisation.
This is a fantastic opportunity for someone looking to build or strengthen their career in IT project work, even if you don't have a technical background.
The role:
As a Project Support Officer, you'll be part of the team ensuring a smooth rollout of the new telephone systems. You'll provide on-the-ground support and guidance to staff as they transition to updated telephony and Microsoft Teams solutions.
The successful Project Support Officer will:
* Auditing and mapping existing phones, checking locations against internal asset records
* Reviewing call and voicemail logs to identify usage patterns and highlight services that can be withdrawn to support cost savings
* Building, connecting, and configuring new phones with the correct extensions
* Providing general support and guidance — being approachable, answering questions, and guiding staff through the changes.
Key skills & experience:
1. Confident communicator, comfortable working with stakeholders and staff at all levels
2. Competent in Microsoft Excel – able to update...