Assistant Store Manager – 35 hour contract per week
Support the Store Manager in leading the team to deliver exceptional results and memorable customer experiences. Take full ownership of shifts, ensuring smooth operations and upholding Costa’s brand and quality standards.
Key responsibilities
* Act as shift leader in the Store Manager’s absence, overseeing all aspects of the store
* Drive a positive team culture and coach Baristas and Barista Maestros
* Ensure the perfect coffee every time – maintaining standards of grind, dose, and recipe
* Launch new drinks and lead seasonal campaigns with enthusiasm
* Deliver outstanding customer service across in-store, Costa Collect, and Delivery platforms
* Take a hands‑on approach to daily operations, training, and team development
* Set high standards in all you do – from cleanliness and compliance to sales and service
What You'll Bring
Natural motivator with a commercial mindset, strong people skills, and a focus on quality.
Lead from the front, inspire others, and thrive in a fast‑paced environment.
Required qualities
* Passion for coffee, people, and excellent customer service
* Previous experience supervising shift teams (preferred but not essential)
* Great communication and coaching skills
* Confidence to take charge and adapt quickly
* Full flexibility with working hours
* Growth mindset – eager to develop yourself while helping others do the same
Benefits
* Instant Perks with Boostworks – unlock exclusive discounts and rewards from day one
* Employee Assistance Programme – free confidential support
* Wagestream Access – take control of your pay and access earnings early
* Company Pension Scheme – contribute and plan ahead confidently
* Learning and apprenticeships through our partners at Yuzu Training
* Free lunch and drinks on shift – enjoy lunch and handcrafted drinks
* Discounts on and off shift for you
* Long service awards and recognition
* Store‑wide bonuses when targets are smashed
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