Summary of Duties:
As a Commercial Support Specialist, you will play a key role within our Commercial team, providing advanced support to all areas of the Commercial function including customer interface, commercial compliance, operations and process optimisation.
Key Responsibilities:
Manage customer enquiries, progressing opportunities through the commercial pipeline, ensuring we deliver customer excellence at every stage .
Support commercial negotiations relating to the sale of Polymers and locating offtake routes for process by-products
Enter and maintain sales and production orders in our systems, ensuring data integrity and order accuracy.
Prepare and issue sales documentation, confirmations, and requested compliance documentation for polymer customers.
Liaise with internal teams to ensure customer requirements and delivery commitments are met.
Maintain comprehensive records for waste outlets and assist with bookings and compliance submissions as needed.
Oversee the scheduling and booking of polymer transport, collaborating with logistics partners for timely and efficient deliveries.
Track and update polymer stock movements, ensuring clear records of shipments and inventory levels at our storage site.
Support operational efficiency by maintaining up-to-date information on transport and stock status.
Collect, analyse, and report on key commercial metrics, producing weekly KPIs and providing actionable insights to the team.
Collate, review, identify and resolve any discrepancies relating to the data management of S Nortons responsibilities under its AATF and Waste Packaging export accreditations.
Assume responsibility for generating data reports for a range of stakeholders, including external Regulators and PCSs in line with Regulator timescales.
Coordinate the collection, maintenance, and submission of commercial compliance documentation.
Support the preparation and delivery of compliance packs for WEEE and Polymer customers, ensuring all regulatory requirements are met.
Work closely with colleagues in production, compliance, and logistics to support seamless commercial operations.
Contribute to cross-functional projects and initiatives aimed at improving business performance and maintaining industry standards. Any other duties as assigned by line management
Person Specification:
Proven experience in a commercial, data-focused, or operational support role.
Strong communication skills, with the ability to build effective relationships both internally and externally.
Advanced analytical and data management abilities, with proficiency in Excel and business systems.
Highly organised and detail-oriented, able to manage multiple tasks and shifting priorities.
Commercially minded, proactive, and solutions focused.
Key Competencies
Ability to develop strong working relationships with colleagues, customers, and business contacts.
Professional in all aspects of work, including customer and external interactions.
Excellent time management and organisational skills.
Able to work under pressure, using initiative to manage multiple tasks.
Clear and effective communicator in person, in writing, and on the phone.
Strong commercial awareness and understanding of different elements of the business.
Essential skills:
Strong communication skills, both verbal and written.
Expert in data management and business software (e.g., MS Office Excel Super user minimum requirement).
Excellent organisational skills and attention to detail.
Ability to handle multiple tasks and prioritise effectively.
Friendly, approachable, and professional manner, with confidence in customer interactions.
Desirable Skills/Experience:
Knowledge of and passion for the Recycling industry
Knowledge and experience of working with Quality standards such as ISP accreditations
Experience in coordinating meetings and managing schedules
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