Job Description:
We have an excellent opportunity at our client site in Bedford for an experienced Desktop Engineer.
Requirements:
* Good IT working experience in an ITIL environment at least 3-5 years
* Detail oriented and highly organised.
* Accredited education in Information Technologies, qualified IT Specialist or equal
* Experience in IT support for current Microsoft, Apple and Android hardware and operating systems
* Good knowledge of ticket systems and Support processes/ Service Now Platform
* Local language on native level and good English in writing and speech
IT Technical skills:
* Device operations and maintenance of Desktop PCs, Notebooks, Smartphones, Monitors IT Support
* 2nd Level Office/Mobile Support
* Server Hands on, Server Backup, Demo/Meeting/Training Rooms, Video Conferring, Printer Services
* PC Imaging & Installation procedures, Intune/Autopilot/JAMF
* Good Asset management skills
* Good Working knowledge of Apple and Microsoft Technology and current Standard Office 365 Suite/ Azure AD
* Network Hands on, Network Technologies & Administration (AD/DNS/WINS) for WAN/LAN/WLAN
Soft Skills:
* High customer service orientation
* Ability to interact and consult with others for de-escalation management
* Strong team player. Autonomous & proactive working behaviour
* Strong motivation and willingness to learn and perform
* Friendly and confident manner
* Strong time management skills
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
We are an equal opportunities employer and welcome applications from all qualified candidates. DXC Technology is committed to a policy of equal employment opportunity for all employees and applicants.
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