Job Description
New Customer Service Role
Customer Service Executive -Reading
What We’re Looking For
We’re seeking passionate customer service professionals who are committed to delivering exceptional experiences at every touchpoint. You’ll thrive in this role if you have:
* Proven experience in customer support within a Contact Centre environment, with a focus on delivering high-quality service.
* Excellent communication and active listening skills, able to build rapport quickly and understand customer needs.
* Strong complaint-handling and resolution skills, ensuring customers feel valued, supported, and informed.
* Confidence using MS Office and CRM systems to manage customer interactions efficiently.
* A genuine passion for customer satisfaction and continuous improvement, always looking for ways to enhance the customer journey.
* Resilience, motivation, and a positive attitude, especially in a fast-paced, team-orientated environment.
* Flexible hybrid working once probation has been completed.
* Sociable working hours:
* Monday-Friday: 08:00-18:00
* Saturday: 09:00-13:00 (1 in 4 weekends)
* 27 days annual leave + bank holidays.
* Annual company-performance bonus.
* On-site benefits including free parking, tea & coffee, and a subsidised restaurant.
* Car salary sacrifice scheme, including electric vehicles.
* Confidential wellbeing support for you and your family.
* Colleague Share Scheme
* Become part of a prestigious luxury brand known for outstanding customer care.
* Work within a fun, friendly, and supportive team where your contribution is genuinely valued.
* Enjoy a positive workplace culture that encourages development and celebrates success.
* Build a career with clear progression opportunities and continuous learning.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #4776415