Interface Craigavon, Northern Ireland, United Kingdom
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Interface Craigavon, Northern Ireland, United Kingdom
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* Provide timely and professional 1st and 2nd line technical support, both remotely and onsite.
* Escalate and assist with 3rd line support, including advanced troubleshooting and 3rd party vendor co-ordination.
* Administer and support Microsoft 365 applications (Exchange Online, SharePoint, Teams, OneDrive).
* Manage and maintain Windows 11 desktops/laptops and Apple iOS devices (iPhones, iPads).
* Support device enrolment and compliance using Microsoft Intune and Microsoft Entra (Azure AD).
* Log and manage incidents via the EasyVista helpdesk system, ensuring accurate documentation and timely resolution.
* Assist the Service Delivery Manager with third-party contract negotiations to maintain efficient vendor relationships.
* Contribute to IT asset management, procurement, and lifecycle tracking from acquisition through disposal.
* Participate in the delivery of IT projects, including hardware rollouts, software deployments, and infrastructure improvements.
* Liaise with third-party vendors and service providers to ensure effective support and timely resolution of issues.
* Support mobile device management initiatives and provide end-user training as required.
* Ensure all IT processes comply with internal policies and industry standards.
* Assist in the implementation and rollout of new technology solutions.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Textile Manufacturing
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