Job Overview
IT Support Technician Apprentice – Lilian Baylis Technology School – London, SE11 5QY - £25,302p/a – 39hrs/w
Job Purpose
Provide responsive 1st line technical support to staff and students, ensuring the smooth operation, security and continuous improvement of LilianBaylisTechnologySchool’s ICT infrastructure.
Apprenticeship Overview
Expected duration: 17 months
Apprenticeship level: Advanced (Level 3)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The Training Covers The Following Core Occupational Duties
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Key Responsibilities
* Service desk & incident management – log, categorise and resolve tickets on our ITIL based service desk, escalating complex issues where necessary.
* 1st line hardware/software support for Windows, ChromeOS and iPad devices, plus interactive panels, sound systems, school MIS system, and projectors.
* Print management - support operation of all printers within the school including replacing toners, clearing jams, adding credit to user accounts and work with printer repair support contractors.
* Support the schools Chromebook deployment, assisting in and completing repairs and maintaining accurate records of their assignment within Google admin centre.
* Network & connectivity – assist with wired/wireless troubleshooting, patching, backups and disaster recovery tests.
* Account administration – create/maintain user accounts, permissions and security groups in Active Directory, MicrosoftEntraID, GoogleWorkspace and our MDM platform.
* Endpoint management – use RM/MECM/Meraki/Google Admin to deploy images, updates and policies.
* Classroom support – set up AV or specialist kit and provide just in time help during lessons or events.
* Asset & licence management – update the ICT inventory and assist with annual audits.
* To comply with all requirements for the recycling of toner cartridges and other IT / AV related materials (ensuring School maintains regulation with WEEE regulations).
* Policy compliance – follow all school policies, including Health and Safety, GDPR and Safeguarding.
* Professional development – actively engage with apprenticeship coursework, assigned training and in house CPD, sharing new knowledge with the team.
* To undertake any other tasks which may be required by the Senior IT technician and IT Manager
* To attend meetings, delivery training and offer guidance on technical issues to staff
Essential Skills, Characteristics And Experience
* Five GCSEs (Grades4-9) including English, Maths and a science/IT subject, or equivalent experience
* Evident interest in technology and problem solving
* Friendly, patient manner and proven ability to communicate with end users of varied technical ability
* Able to prioritise and document tasks accurately in a busy service desk environment
* Willingness to work flexibly, occasionally outside core hours, and to learn new systems quickly
* Commitment to upholding school safeguarding and data protection policies
* Hands on familiarity with Windows10/11, WindowsServer, iOS or ChromeOS
* Experience with Microsoft365, GoogleWorkspace or other SaaS platforms
* Basic PowerShell, Bash or Python to automate routine or repetitive tasks
* Ability to suggest practical improvements to ICT services
GDPR/Data Protection
To carry out duties of the post in accordance with the GDPR/Data Protection Act, the Computer Misuse Act, The Health & Safety at work Act and other relevant legislation such as ‘Freedom of Information Act’, as well as Council policies, procedures, standing orders and financial regulations.
Equal Opportunities
To take responsibility, appropriate to the post for tackling racism and promoting good race, ethnic and community relations. To ensure that Council’s values in respect of equality and diversity are fully expressed in the delivery of the service.
Health & Safety
To carry out all duties with full regard to the employee’s legal obligations to maintain their own health and safety at work, to be aware of the impact of activities on the health and safety of others and to comply with any Department and local health and safety procedures or instructions.
Safeguarding
The Local Authority is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
* Have been a UK/EEA resident for the last 3 years
* Hold valid residency status
* Have the right to work in the UK
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