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Local Care Direct is a non‑profit social enterprise operating 24 hours a day, 7 days a week, 365 days a year to provide various primary and urgent health care services across West Yorkshire.
We have various part‑time vacancies for Dental Triage Nurses working in our contact centres, responding to dental patients by providing clinical assessment and advice over the phone.
The dental service provides a 24/7 service to patients aged over 5 experiencing urgent dental issues, giving advice and support over the phone.
Hourly Rate: £15.22 per hour during in‑hours (Monday to Friday 08:00 to 18:00) and £16.22 per hour during out‑of‑hours (Monday to Friday 18:00 to 08:00, and all day Saturday and Sunday).
Location: Unit 2, Bradley, Huddersfield, HD2 1GQ and/or Lexicon House, Wilmington Grove, Leeds, LS7 2BQ (please note if successful for Lexicon, working from Bradley may be required during the training period).
Shifts Available (minimum 16 hours per week): Please see attachment.
Main duties of the job
* Respond to dental patient calls transferred from NHS 111 in a professional and timely manner, in line with all relevant protocols, procedures and key performance indicators.
* Provide evidence‑based clinical assessment, prioritisation and advice over the telephone, working within clinical capabilities and competencies and in line with the NHS Pathways Dental Module.
* Identify patients appropriate to be booked into urgent dental care appointments and prioritise need, taking into account patient circumstances and preferences where appropriate.
* Ensure that patients who are not suitable for an urgent dental care appointment are provided with relevant information regarding self‑care and/or finding a regular dentist.
About us
We care about people at Local Care Direct. Together, we act with kindness and respect, fairness and consistency, and honesty and integrity. Every one of our values is essential, but our impact is greater when we use all of them together.
Our purpose is to care for people. Established as a social enterprise in 2004 to deliver health services across West Yorkshire, our aim is to meet the needs and expectations of our patients, and our NHS and social care partners. Over the years, we have developed a broad range of services for patients across Yorkshire and the Humber, including a centralised contact centre, GP out‑of‑hours services, Urgent Treatment Centres, walk‑in facilities, a dental assessment and booking service, and a number of bespoke services for our NHS clients.
Benefits of working for Local Care Direct
* Employee Assistance Programme
* Comprehensive Staff Training programme
* Modern working environment with a positive atmosphere
* NHS Pensions
* NHS Discounts (Blue light card)
* Various hours available in a 24/7 environment
* Support available 24/7
* Health & Wellbeing group to support staff
* Supportive and Friendly teams
* Annual Awards focused on raising money to support a local charity
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