This is an exceptional career opportunity to lead the Council’s strategic innovation and transformation ambitions at a time when the challenges facing local government remain significant.
We’re looking for a visionary and collaborative leader with a strong track record in driving organisational change, supporting service modernisation, and championing customer focused, digitally enabled ways of working. With experience in delivering major transformation programmes, influencing cultural change, and using technology and data, you’ll bring evidence of the changes you’ve made to improve outcomes for residents and strengthen service delivery.
Reshaping how Council services are delivered is essential to meet the needs of our communities both now and in the future. You will play a pivotal role in leading our transformation agenda, working closely with other Heads of Service to redesign and modernise services and ensure robust strategic oversight of change activity across the organisation.
You’ll be supported by a talented team, leading our IT and Digital Transformation Service and Corporate Modernisation Team, ensuring the Council has secure, resilient and future focused digital infrastructure that supports high quality customer experiences.
Your remit will include the development of the Corporate IT Strategy, horizon scanning emerging technologies, improving digital channels, supporting the delivery of our Resilience Programme, and ensuring residents can access services easily, consistently and in ways that meet their needs. As a senior leader, you will be expected to model inclusive, collaborative and outcomes focused leadership behaviours, helping to embed a culture of continuous improvement, innovation, equity and inclusion across the Authority.
We pride ourselves on being an excellent employer with a strong team culture. Our values - caring about what we do, being fair, innovative, and great team players - guide everything we do. We continue to modernise, seek new opportunities, and respond proactively to the challenges we face. Our experienced leadership team, strong financial management, respected governance arrangements and excellent support services place us on a firm foundation for the next phase of our transformation journey.
We are a bilingual authority with immense pride in our Welsh heritage, supported by a fantastic Welsh language learning and translation offer. We are seeking a senior leader who will thrive within a culture focussed on inclusion, inspiring teams, and driving forward meaningful, people-focused change.