Graduate IT Service Desk Analyst / IT Support – BelfastLocation: Belfast (multiple client sites – driving required)
Role Type: Temporary / Full-time
Level: Graduate / Junior IT (12+ months experience)
Sector: ICT | IT Support | Service Desk | AIT
About the RoleWe’re currently recruiting for multiple Graduate IT Service Desk Analysts / AIT Support Engineers to support a growing portfolio of clients across the Belfast area.This is a fantastic opportunity for graduates or early‑career IT professionals who already have around one year of hands‑on Service Desk or IT Support experience and are ready to take the next step in a fast‑paced, customer‑focused environment.You’ll be providing 1st line and 2nd line IT support, working across a range of technologies while gaining exposure to enterprise environments.
️ What You’ll Be Doing
1. Providing 1st Line / Service Desk IT Support to end users
2. Logging, triaging, and resolving incidents via ticketing systems
3. Supporting Windows 10/11, Microsoft 365, Active Directory
4. Troubleshooting hardware, software, and network issues
5. Escalatingplex issues to 2nd/3rd line where required
6. Supporting users across multiple sites in the Belfast area
7. Delivering a high standard of customer service andmunication
What We’re Looking For
8. IT /puter Science / Cyber / Engineering graduate OR equivalent experience
9. Around 12 months’ experience in an IT Service Desk / ICT Support / Helpdesk role
10. Strong understanding of:Windows OSMicrosoft 365 / Office 365Active Directory (basic user admin)Password resets, hardware/software troubleshooting
11. Full UK driving licence and access to a car (essential)
12. Strongmunication skills and a customer‑first mindset
13. Ability to manage multiple tickets and priorities
What You’ll Get
14. Clear career progression into 2nd Line / Infrastructure / Cyber
15. Exposure to multiple environments and technologies
16. Ongoing training and certifications
17. Supportive team and excellent learning environment
18. Opportunity to work with leading organisations across Northern Ireland
Ideal For Candidates Searching:
19. Graduate IT Jobs Belfast
20. IT Service Desk Jobs NI
21. ICT Support Belfast
22. Junior IT Support Jobs
23. AIT Service Desk Analyst
24. Helpdesk Jobs Northern Ireland
25. Entry Level IT Jobs Belfast
Apply NowIf you’re a graduate or early‑career IT professional looking to build a long‑term career in ICT / IT Support, we’d love to hear from you.
Apply today to be considered for immediate interviews. #4786781 - Gemma Roberts