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Responsibilities
* The registered Manager has the legal responsibility for the service and can be held accountable; day-to-day charge of one or more regulated activities; provide clinical leadership and guidance to the business when acting as clinical lead.
* Manage joint legal responsibility with the provider for ensuring compliance with regulations; responsible for the level of care your organisation and employees provide a high-level of care.
* Oversee and have full oversight of the running of a care service, including governance and the sales process.
* Manage staff to perform their roles safely and to the best of their ability; maintain oversight of every function and decision to align with CQC expectations and service delivery.
* Make strategic decisions about the future and growth of the care service; lead on projects or clinical areas (e.g., setting up a new care service or division) as appropriate.
* Allocate resources and monitor performance to ensure high-quality service delivery within the allocated budget.
* In partnership with the Business Development Manager, achieve the occupancy forecast for the service.
* Ensure all statutory notifications are made to the CQC; undertake mandatory and company clinical audits.
* Understand and implement the company Health & Safety Policy, and Emergency & Fire procedures.
* Carry out duties as "Responsible Officer" for the Service in accordance with regulatory guidelines, the Health and Safety at Work Act (1974) and Fire Regulations.
* Resolve issues around faulty appliances, damaged furniture, equipment or potential hazards and ensure corrective action is taken.
* Implement practices that support compliance with infection prevention and control requirements and food hygiene/environmental health regulations.
* Maintain full and accurate records and reporting systems in accordance with legal requirements to ensure the effective running of the service.
* Work with the Head of Governance to implement quality management and improvement systems.
* Ensure all staff adhere to Policies and Procedures at all times.
* Effectively manage complaints, compliments and significant incidents; undertake investigations and use findings to drive continuous service improvements.
* Be prepared to work flexibly to ensure the safe delivery of the service; provide high-quality service provision.
* Develop and implement actions to achieve agreed targets within identified timescales.
* Operate systems for collecting key performance data for the Service.
* Apply excellent communication skills with Clients, their families and representatives, staff and other health and social care professionals.
* Keep all information about Clients and their families secure and confidential.
* Develop and embed clinical support practices that are at the forefront of best practice.
* Identify and manage service challenges, developing action plans as required to resolve issues within agreed timescales.
Seniorities
* Director
Employment type
* Full-time
Job function
* Management
Industries
* Strategic Management Services
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