Overview
IT Support Engineer - Production role at EDW Technology Limited in Milton Keynes. This role maintains the availability and performance of Sigma Production infrastructures and applications, supports IT production systems, diagnoses and troubleshoots hardware and software faults, and drives operational efficiencies through automation. You will manage key services, provide HelpDesk support, and collaborate with internal teams to enhance systems and processes.
Responsibilities
* Maintain availability and performance of Sigma Production infrastructures and applications.
* Support IT production systems, diagnose and troubleshoot hardware and software faults.
* Implement operational efficiencies through automation.
* Manage key services and provide HelpDesk support.
* Collaborate with internal teams to enhance systems and processes.
Qualifications
* Minimum 5 years in supporting large infrastructures and providing a range of technology services.
* Proven experience with Linux, MySQL, Docker, Java, and Apache.
* Familiarity with cloud technologies (IBM Cloud, AWS, Azure, etc.) is highly advantageous.
* Strong skills in automation and shell scripting.
* A proven record of delivering excellent customer support and handling service requests effectively.
Benefits
* Salary: Day rate payable is £450-£600 dependant on experience.
* Hybrid Work: Flexibility to work in the office and from home.
* Career Development: Opportunities for training and professional growth.
* Team Environment: Join a supportive and innovative team culture.
* Work-Life Balance: Enjoy regular hours and a well-structured work schedule.
Other
Hours of Work: 8 Hour Working Day, Monday to Friday, covering various shift patterns (08:00 - 17:00, 08:30 - 17:30, 09:00 - 18:00, 09:30 - 18:30) with a one-hour scheduled lunch break. Out-of-hours work may occasionally be required.
Employment type: 12-month fixed term contract.
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