Contract: Full Time
Salary: up to £12.21 per hour plus gratuities
Role Objective
To be the first point of contact for all questions and queries related to guest stays, spa days, club memberships, or any other general inquiries. Demonstrating a proactive attitude, you will serve as a source of information for guests and colleagues. Your knowledge of daily activities, guest numbers, and availability will support the wider team in maximizing utilization.
This role supports various functions including the Spa, Wellbeing & Fitness, Main Reception, and management by providing guest data and information.
We only have one opportunity to make a first impression—make it count.
Some Responsibilities include
* Greeting guests warmly and ensuring a courteous and efficient check-in process, including offering tours and explaining the welcome pack.
* Handling financial transactions correctly and in line with GDPR, providing receipts, and maintaining proper documentation.
* Settling guest accounts upon check-out, maintaining robe controls, and checking guest satisfaction. Addressing any comments or feedback with appropriate actions.
* Monitoring CCTV to ensure safety in pool and other areas.
* Monitoring headcounts hourly to prevent exceeding maximum bather load.
* Supporting pool testing procedures when necessary, after proper training.
* Leading or supporting guest walks as required.
* Closing open folios and settling classes in the system.
* Upselling additional services and managing yield through columns.
* Assisting with scheduling spa colleagues and services.
* Managing pre-bookings and ensuring accurate billing for all spa services.
* Maintaining full knowledge of residential, day packages, and services.
* Staying updated on promotional offers and supporting sales targets.
As a part of our iconic wellbeing brand, you will enjoy benefits that align with our vision to make you feel happier and healthier inside and out.
Our benefits include:
* Health, Wellness, and Wellbeing incentives
* Champneys experiences such as overnight stays or spa days
* Access to app technology for essential forms
* In-house social media connecting our Champneys Family
* Colleague events that motivate, reward, and engage
* Discounted stays at our hotels or resorts for you, friends, and family
* Complimentary Spa Day after probation
* 50% discount on Champneys products
* Discounts on partner brands Elemis and Clarins
* Discounted memberships to our health clubs
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