We are recruiting for one of our clients for an Energy Procurement Manager.
Are you passionate about navigating the dynamic world of energy procurement? Do you thrive on building strong relationships and delivering exceptional service? If so, we have an exciting opportunity for you.
As an Energy Procurement Manager with our client, you'll play a pivotal role in delivering a comprehensive and robust procurement service for utilities to our esteemed clients. You'll be at the forefront of managing and maintaining excellent relationships with all stakeholders, contributing significantly to client retention and growth through the delivery of outstanding customer experiences.
Responsibilities:
1. Lead and manage team service delivery against internal and external KPIs.
2. Report team-wide risks to the Senior Management Team, offering proposed solutions for sign-off and implementation.
3. Handle complaints raised within SLA, identifying opportunities for improvement.
4. Cultivate and manage strong supplier relationships.
5. Establish and drive team goals and objectives.
6. Assess and report on performance and risk factors.
7. Conduct audits to ensure quality, system completeness, and process compliance.
8. Provide supervision, training, and guidance to team members.
9. Inspire and motivate team members to excel.
10. Leverage technology effectively to enhance service delivery.
11. Cont...