Connect Appointments are seeking a proactive and detail-oriented Customer Service Advisor to serve as the key point of contact between our client's company, external carriers, and customers.
What's on offer?
* Temporary to permanent opportunity
* Working five days per week, from 9am to 5:30pm
* Paid at £12.25 per hour
* A range of company benefits
* A friendly, inclusive, and supportive team
* Opportunities for growth and development
As a Customer Service Advisor, you will:
* Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
* Track orders, handle delivery updates, and resolve complaints or delays
* Provide product and service information, ensuring a high level of satisfaction
* Liaise with logistics carriers to schedule pickups, track shipments, and resolve delivery issues
* Communicate shipping updates to customers and internal teams
* Assist in processing orders and returns
* Maintain up-to-date records of customer and carrier transactions
* Prepare reports on customer feedback, delivery metrics, and service trends
* Support the team with data entry, documentation, and filing tasks
What we're looking for?
The ideal candidate will ensure smooth communication, timely problem resolution, and efficient handling of both customer queries and carrier coordination, while managing related administrative duties.
* Previous experience in customer service or a similar role
* Excellent communication skills and a customer-first attitude
* A keen eye for detail and a knack for solving problems
* The ability to multitask and stay organised in a fast-paced environment
Ready to take the next step in your career? Apply now or get in touch with the team at Connect Appointments on 01506 449 944 to find out more.
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