Cloud Operations Engineer
Salary: £12.60 per hour
Location: Capgemini Inverness or Nairn (Hybrid)
Hours: 24x7 (Days, Nights, Weekends)
Manpower has a fantastic opportunity for the right candidate to become a Cloud Operations Engineer, working with our client, Capgemini.
In this role, you will provide 24x7 infrastructure support to high-profile public and private sector clients. This is a hands-on operations role where you will act as the first line of response, ensuring service availability, security compliance and rapid incident resolution across complex enterprise environments.
What you'll do
Monitor and support enterprise infrastructure systems in a 24x7 operations environment
Act as first-line response for incidents, events, and alerts, resolving or escalating in line with SLAs
Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview)
Deliver end-to-end server patching, including change creation, deployment, and reboots
Monitor backups and ensure data recovery and compliance standards are met
Conduct health checks and proactive monitoring to prevent service outages
Collaborate with L2/L3 engineers on business-critical incidents
Support automation, service improvement, and transformation initiatives
Follow documented SOPs and maintain accurate operational documentation
Technologies You'll Work With
Windows Server & Linux
Azure & AWS
VMware vSphere & Microsoft Hyper-V
Automation & reporting tools (BigFix, Power BI)
Veritas NetBackup
Enterprise monitoring and ITSM platforms
What you'll bring
Experience or strong interest in IT infrastructure or cloud operations
Strong troubleshooting and analytical skills
Ability to work calmly under pressure in a 24x7 environment
Excellent communication and teamwork skills
Methodical approach to SOPs and incident handling
Passion for continuous learning and technology
This role requires SC and NPPV3 security clearance, fully sponsored by Capgemini.
To be eligible for SC clearance, you must have resided in the UK continuously for the past 5 years. Some roles may require sole UK nationality.
TPBN1_UKTJ