Role: 2nd Line IT Support Engineer (MSP) Location: Milton Keynes Salary: Up to £35,000 Type: Full-time, Permanent Our client is a growing Managed Service Provider looking for a capable and customer-focused 2nd Line IT Support Engineer to join the technical team. This is a hands-on role for someone who enjoys solving problems, working across multiple client environments, and stepping up when things get complex. What you'll be doing Providing 2nd line support to a wide range of MSP clients Troubleshooting escalated issues from 1st line across desktop, server, and network environments Managing and resolving incidents and service requests via the ticketing system Supporting Microsoft 365 (Exchange Online, SharePoint, Teams, Azure AD) Diagnosing and resolving Windows Server and Active Directory issues Assisting with onboarding/offboarding of users and devices Supporting backups, antivirus, patching, and monitoring tools Contributing to documentation and knowledge base articles Working closely with 3rd line engineers on complex issues and projects What we're looking for Previous experience in a 2nd line support role within an MSP (or similar fast-paced environment) Strong knowledge of: Windows 10/11 & Windows Server Active Directory & Group Policy Microsoft 365 & Azure AD Networking fundamentals (DNS, DHCP, TCP/IP, VLANs) Experience with RMM and ticketing systems Excellent troubleshooting and customer service skills Ability to manage workload and prioritise tickets effectively Nice to have (but not essential) Azure or Intune experience Firewall and networking hardware exposure (e.g. Sophos, FortiGate, Meraki) MSP toolsets (e.g. ConnectWise, Autotask, Datto, Ninja, HaloPSA) Microsoft or vendor certifications What you'll get Competitive salary with regular reviews Training budget and certification support Clear progression path into 3rd line or project work Friendly, supportive team environment If you're a proactive 2nd line engineer who enjoys variety, responsibility, and working with modern tech, we'd love to hear from you.