Supervisor (Solicitor / CILEX Lawyer) – Vehicle Hire and Damage
DAC Beachcroft is looking to appoint a Supervisor to join our Credit Hire Team in Newport. Our Credit Hire team works with over 40 insurance companies and self‑insured corporates, handling all aspects of defendant credit hire dispute resolution and providing an end‑to‑end solution. We also give pre‑emptive advice on these issues and help clients formulate their own strategies.
The team deals with credit hire claims from small track to multi‑track, including fraudulent claims, and also handles liability, indemnity and associated losses such as personal injury, credit repair and diminution. We are known for our progressive, market‑leading approach—not just tackling claims from a litigation perspective but tracking and analysing behaviours and trends to provide insurers with bespoke strategies and change market behaviours.
Given the size of the team and number of clients we work with there is a real opportunity for growth and development. Progression can be achieved through technical development, building client relationships and/or moving into a supervisory or managerial role. We actively encourage and support professional funding for further qualification, such as Cilex or qualifying as a solicitor. Our team is very busy but we offer genuine flexibility from when and where you work to allow you to meet personal and work commitments.
What you will do
• Direct supervision and management of a small team of handlers responsible for volume litigated credit hire cases.
• Through effective supervision and support of fee earners, you will be accountable for:
* Technical supervision of claims
* All interim and performance reviews, including probation reviews
* Absence management
* Cascading and communicating information from senior management
* Motivating and engaging the team, and overseeing their well‑being
* Coaching the team and providing support to develop their members through the career framework
* Monitoring financial performance and ensuring that targets are hit
* Ensuring files are run pro‑actively and effectively to conclusion with appropriate deadlines met
* Ensuring fee earners carry out work effectively to meet client needs and the commercial requirements of the firm
* Addressing and managing any emerging risk or compliance issues raised by fee earners within a case, in conjunction with the Team Partner in the first instance
* Effective allocation of work among the team to match skills and technical knowledge while ensuring profitability for the firm and client
* Raising and dealing with any complaint or escalated risk or compliance issues appropriately
In addition the successful candidate will be responsible for:
* Acting as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience; supporting marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
* Handling a small caseload of mixed value pre‑litigated and litigated credit hire claims.
* Maintaining an awareness of the firm’s strategies and plans.
* Maintaining and developing technical knowledge through attendance at training sessions and reading appropriate publications.
Confidential information will be handled in line with the firm’s data security protocols.
Who you are
* Qualified Solicitor or CILEX Lawyer with previous supervision experience, ideally in a credit hire motor environment (other supervision experience will be considered).
* Demonstrable experience of handling a caseload which includes credit hire, personal injury or similar case types.
* A high level of personal compliance with client SLAs, protocols and KPIs.
* Good people‑management skills including the ability to motivate, coach and mentor team members at all levels.
* IT literacy with a good working knowledge of Excel and Word.
* Prioritisation and organisational skills – strong ability to organise own time, identify priority tasks and know when to seek help.
* Analytical skills – the ability to critically look at factual evidence and identify what is not right/out of the ordinary.
* Commercial sense – the ability to know the principle or law but also know when it is worth pursuing it.
* Interpersonal skills – the ability to work well with a team, speak to a customer on the phone and meet a client.
* Resilience – the ability to stand ground in a telephone negotiation and to receive feedback.
* Aptitude to learn – the ability to retain knowledge and put new skills into practice.
* Good oral and written communication skills.
Benefits
* High levels of flexibility and a great work‑life balance - learn more
* A well‑rounded remuneration package (including private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits)
* Opportunities for growth and progression, including professional funding
* In‑person and remote social events
* Opportunity to get involved in a range of Environmental, Social and Governance (ESG) activities
We are dedicated to building a diverse, inclusive and authentic workplace, which aligns closely to our cultural principles (Determined, Clear, Creative and Supportive). If you are excited about this role but your past experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be the right candidate for this or other roles.
We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to discuss our approach to flexible working during the hiring process if you would like to explore this further.
Note for Recruitment Agencies
DAC Beachcroft manages all vacancies via our in‑house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL). Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable. For PSL queries, please contact: recruitment@dacbeachcroft.com or csgrecruitment@dacbeachcroft.com.
#J-18808-Ljbffr