What's involved with this role: JOB TITLE: Complaint Investigator REF: 000A 73AA / 1 Pay rate: £16.23/hr PAYE The role: Our client is seeking a Complaint Investigator to join our Contact Centre & Complaints team. You’ll manage and resolve resident complaints in line with the Housing Ombudsman Complaint Handling Code, working across teams to ensure timely, fair outcomes. Key Responsi bilities: Investigate and resolve complaints with professionalism and fairness Liaise with internal teams and contractors to gather evidence Ensure accurate CRM documentation and Ombudsman Code compliance What the client is looking for: Experience in complaints or customer service roles Knowledge of the Housing Ombudsman Complaint Handling Code Strong communication and organisational skills Social housing experience (preferred) What the client offers: IT equipment provided 1-week training in Pitsea office (SS13 3DU) Hybrid working (Pitsea, Ealing, or Westminster Bridge offices) 9-month temporary assignment 35 hours per week How to Apply Please send your CV and reference the job title and ref 000A 73AA / 1 We may contact you about similar roles. Let us know if you'd prefer not to receive mailouts or want your details removed. If you do not hear back within three working days, your application has not been shortlisted. Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. JD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.