Legal Customer Service Assistant Location: Liverpool(2daysin-office,3daysworkingfromhome) Salary: £26,000benefits Contract: Permanent,full-time WeareworkingexclusivelyonaLegalAssistantopportunitywithaforward-thinking,client-focusedlawfirmknownforitsimpactfulgrouplitigationwork.Thisfirmoffersacollaborativeenvironmentandastrongsupportstructure,makingitanexcellentplaceforsomeonewhothrivesinabusy,people-orientedrole. AbouttheRole Thisisahigh-volume,client-facingrole,sittingattheheartofthefirmsclientsupportteam.Youwillactasthefirstpointofcontactforinboundclientcalls-upto80perday-acrossvarioushigh-profilecases.Theseincludematterssuchasemissionsclaimsandsensitiveproductliabilitywork. Youwillbeactivelyinvolvedinongoinglitigation,keptinformedofdevelopments,andwillworkcloselywithPartnersandteamleadstoensureclientsaresupportedwithaccurateandtimelyinformation. KeyResponsibilities Handlingahighvolumeofinboundclientenquiries LiaisingwithPartnersandteamleadstostayinformedoncaseprogress Maintainingaccuraterecordsandupdatingclientswithrelevantinformation Providingprofessionalandempatheticsupport,particularlyinsensitivecases OccasionaltraveltothefirmsManchesteroffice(allexpensesreimbursed) TeamStructure Youllbejoiningasupportiveteamofeight,withthreeteamleadsandahighlyapproachablemanager.Thefirmplacesstrongemphasisontrainingandcollaboration. AdditionalInformation Theremaybeoccasionalshiftwork;preferenceswillbeconsideredwhensubmittingcandidates Thisisnotatraditionallegalsupportroleandiswellsuitedtoindividualswithastrongcustomerserviceorcall-handlingbackground Thereisscopetodevelopandgrowwithintheteam,withexposuretohigh-impactlegalwork CandidateRequirements Previousexperienceinaclient-facingorhigh-volumecustomerservicerole Strongcommunicationskillswithacalm,empatheticapproach Abletomanageandprioritiseabusyworkload Comfortableworkinginatarget-drivenenvironment Experiencewithinlegal,medicalorsimilarregulatedenvironmentsisadvantageousbutnotessential Thisisanexcellentopportunityforsomeonewhowantstobepartofameaningful,fast-pacedenvironmentwheretheworkhasadirectimpactonpeopleslives. Toapplyorfindoutmore,pleasegetintouch.